Lisa Anderson
Phoenix,AZ
Summary
Dedicated and detail-oriented Registration Lead with expertise in patient registration, insurance verification, and team supervision, focused on improving operational efficiency and seamless patient experience, while continuing to grow professionally.
Overview
12
12
years of professional experience
Work History
Registration Lead, ER
HonorHealth
Scottsdale, AZ
07.2023 - Current
- Assisted with day-to-day operations, providing support and guidance, working efficiently with team members across all departments.
- Skilled at working independently and collaboratively in a team environment in fast paced Emergency Room.
- Trained new hires on all aspects of registrations and demonstrating knowledge of insurance plans, complying with policy and compliance standards.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Completed daily Lead tasks and responsibilities, hand-offs with leadership, auditing team members accounts and productivity sheets and maintaining clean workques.
- Served as a reliable source for colleagues seeking help with insurance verifications and complex technology scenarios.
- Self-motivated, organized with a strong sense of personal responsibility and work ethic.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Strengthened communication skills through regular interactions with team members offering support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Registration Representative, ER
Optum360
Phoenix, AZ
08.2021 - 06.2023
- Registered patient accounts updating demographic information and insurance accurately to ensure seamless admissions process.
- Managed insurance verification and pre-registration, enhancing efficiency in patient flow.
- Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Worked efficiently in fast past level 1 Trauma center with high patient volume.
- Utilized electronic health record systems to maintain data integrity and compliance.
- Increased patient privacy compliance by thoroughly explaining HIPAA regulations to each individual during registration.
- Diligently collected copayments at time of service, contributing to improved revenue collection rates for the facility.
- Kept up-to-date on changing healthcare regulations to ensure compliance throughout the registration process.
- Contributed to a positive work environment by collaborating closely with colleagues in both clinical and administrative roles.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
Registration Lead, ER
Banner Health
Sun City, AZ
10.2020 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Ensured accurate data entry and verification of patient demographic information for accurately billing process.
- Processed patient registrations timely and efficiently using electronic health record systems.
- Worked effectively in fast-paced emergency room and assisting with day to day operations.
- Skilled at working independently and collaboratively in a team environment, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations including learning of new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
Registration Lead, ER
Valleywise Health
Phoenix, AZ
05.2014 - 06.2020
- Supported team members and provided guidance for patient registrations, while continuing my role as working Lead.
- Self-motivated, with a strong sense of personal responsibility.
- Trained new staff on registration processes, electronic health record systems and compliance.
- Managed patient registration processes to ensure timely and accurate patient information.
- Assisted with day-to-day operations, working efficiently and productively with team members from all departments.
- Organized and detail-oriented with a strong work ethic and demonstrated working in a fast paced Level 1 Trauma and Burn Unit effectively.
- Managed time efficiently in order to complete patient registrations and uploaded patient information for accurate insurance billing.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- De-escalated patient complaints or concerns
Education
Associate of Science - Nursing
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05.2010
High School Diploma -
Shadow Mountain High School
Phoenix, AZ06.1993
Skills
- Patient registration and insurance verification
- Team leadership and staff support
- Training and onboarding
- Dependable and responsible
- Time management and multitasking
- HIPAA compliance and confidentiality
- Copay collection and financial counseling
Timeline
Registration Lead, ER
HonorHealth
07.2023 - Current
Registration Representative, ER
Optum360
08.2021 - 06.2023
Registration Lead, ER
Banner Health
10.2020 - 04.2021
Registration Lead, ER
Valleywise Health
05.2014 - 06.2020
Associate of Science - Nursing
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Shadow Mountain High School