Work Type
Full TimeConsultingContract WorkLocation Preference
On-SiteRemoteLocation: Carrollton, Georgia, USMemphis, TNHouston, TX
Open to relocation: Yes
Lisa Crews
Manager, Medical Billing, Collection Specialist, Appeals & Grievances
Carrollton,Georgia
Work Preference
Summary
Detail-oriented Administrative Assistant skilled in medical billing and office management. Expedited appeals and enhanced client relations, ensuring timely resolutions. Expertise in Microsoft Office and data processing supports efficient operations and service delivery.
Overview
1
1
Language
2
2
Certification
33
33
years of professional experience
Work History
Administrative Assistant Manager
Kids Peace
08.2024 - 10.2026
- Entered and managed student grade information, collaborating daily with school system to maintain accurate records for a 9-month program.
- Supported abused children with anger issues, de-escalating potential crises through therapeutic interventions.
- Completed CIRs to document incidents involving physical restraint of children, ensuring compliance with safety protocols.
- I do medications from the med cart.
- Certified in CPR after completing training course
- I do the Nightly Report for 2nd shift.
- Assisted in closing company operations and managing final tasks
Interim Church Secretary for Randy Simpkins
Old Camp Church
10.2023 - 08.2024
- Created weekly church bulletins for each Sunday to keep congregation informed and engaged.
- Managed office supply inventory and processed invoices to ensure smooth operations.
- Coordinated membership transfers by processing requests for letters of membership from other churches and sending letters from Old Camp Church.
Appeals & Grievance Specialist
Blue Cross Blue Shield NC
04.2023 - 10.2023
- Expedited appeals processed in 3 days; regular appeals and grievances resolved in 7 days.
- Communicated with clients about their appeals and coordinated with physicians' offices to obtain medical records the same day, ensuring timely resolution for patients' medication and doctor visit approvals.
- Mailed acknowledgment letters upon receipt of appeals and decision letters after BCBSNC completed its review.
- Worked remotely to support team operations
Front End Collection Specialist
Credit Acceptance Corporation
01.2020 - 03.2023
- Processed ACH and credit card payments, scheduling payments to ensure accounts were settled in full, achieving $3,000 in promises made and $2,500 in promises kept per hour.
- Managed inbound and outbound calls using automated dialer to facilitate payment collection.
- Operated remotely to maintain efficiency and productivity in collections process.
Collections/Billing Specialist
Aarons Corporate
Kennesaw, Georgia
11.2018 - 01.2020
- Collected $23,000 in monthly payments, contributing to revenue targets.
- Managed inbound and outbound calls for Aarons, facilitating effective communication with customers.
- Utilized customer relation skills to secure full payments and arrange payment plans.
Front Office Receptionist/Manager
USI Insurance
05.2018 - 11.2018
- I answered the phones and transferred calls to correct departments for Insurance Sales.
- Coordinated meetings and lunches for owner and management team at USI Insurance.
- Oversaw reconciliation of American Express Corporate Card transactions.
- Managed office supply orders from Staples and scheduled monthly maintenance for all Xerox copiers.
- Assisted in managing contract negotiations to prevent loss of business.
Medicare Customer Service Representative
Cahaba Medicare
11.2017 - 04.2018
- Assisted with resolution of Medicare claims denials, ensuring patients received rightful benefits.
- Verified Medicare eligibility for patients.
- Checked patient status in long-term nursing facilities or hospitals to expedite claims filing process.
- Concluded work contract with final tasks completed
Medical Billing Specialist
Greenway Medical
05.2015 - 09.2017
- Billed for twenty-three physicians and communicated with patients to facilitate claim processing and payment
- Processed medical claims in Greenway Medical billing systems.
- Reviewed insurance eligibility and patient coverage details.
- Resolved claim denials and billing discrepancies.
- Processed and appealed claim denials to ensure timely reimbursement
Real Estate Agent
Key Real Estate Solutions
06.2014 - 05.2015
- Advised buyers and sellers on Key Real Estate Solutions listing and purchase options.
- Managed property showings and open houses for Key Real Estate Solutions clients.
- Prepared purchase offers, contracts, and closing documents with careful attention.
- Oversaw management of residential properties to ensure tenant satisfaction and property upkeep.
Front Office Manager
Audibel Hearing Aid Center
09.2012 - 06.2014
- Balanced daily and monthly financial reports using Excel, maintaining accurate records of collections.
- Scheduled hearing aid tests for patients, ensuring timely service and efficient patient flow.
- Performed repairs and cleaning of hearing aids for patients.
- I also did all the ordering of Hearing Aids from Audibel.
- Assisted in finalizing closure procedures, contributing to a smooth transition and operational integrity.
Medical Billing Specialist-Carousel Pediatrics
Tanner Medical Center
06.1993 - 09.2012
- Front Office Receptionist-Carousel Pediatrics
- Front Office Receptionist-Primary Care Group of West Georgia
- Refund Specialist-Tanner Hospital
- Data Processing Specialist-Tanner Hospital
- Patient Registrar-Emergency Department-Tanner Hospital
Education
Medical Billing & Coding Certification - Medical Billing
Devry University
Illinois City, IL01-2018
Associate of Arts Business Administration -
University of Phoenix
Phoenix, AZ01-2011
Skills
- Child development support
- Office management
- Microsoft Office proficiency
- Crisis intervention
- Excel PowerPoint skills
- 85 WPM typing
- Client communication
Languages
English
Professional
Certification
- Georgia Realtor
- Notary in Georgia Exp 06/10/2028
- Diploma Devry University Medical Billing And Coding
Timeline
Administrative Assistant Manager
Kids Peace
08.2024 - 10.2026
Interim Church Secretary for Randy Simpkins
Old Camp Church
10.2023 - 08.2024
Appeals & Grievance Specialist
Blue Cross Blue Shield NC
04.2023 - 10.2023
Front End Collection Specialist
Credit Acceptance Corporation
01.2020 - 03.2023
Collections/Billing Specialist
Aarons Corporate
11.2018 - 01.2020
Front Office Receptionist/Manager
USI Insurance
05.2018 - 11.2018
Medicare Customer Service Representative
Cahaba Medicare
11.2017 - 04.2018
Medical Billing Specialist
Greenway Medical
05.2015 - 09.2017
Real Estate Agent
Key Real Estate Solutions
06.2014 - 05.2015
Front Office Manager
Audibel Hearing Aid Center
09.2012 - 06.2014
Medical Billing Specialist-Carousel Pediatrics
Tanner Medical Center
06.1993 - 09.2012
Medical Billing & Coding Certification - Medical Billing
Devry University
Associate of Arts Business Administration -
University of Phoenix