Lisa Ansberry
Naperville,IL
Summary
To obtain a position utilizing my skills as an experienced server well-versed in the industry, with a proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the restaurant.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Ramsay’s Kitchen
Naperville, IL
04.2023 - Current
- Inform customers of daily specials and signature menu items, offer recommendations to increase sales.
- Communicate effectively with kitchen staff regarding customer allergies or special requests.
- Serve food and beverages to patrons and immediately remedy any issues with orders.
- Operate POS terminals to input orders, split checks and collect payment.
- Provide excellent customer service to ensure satisfaction.
- Pre-bussing, bussing, food running, restocking clean dishware to line.
Server
Catch 35
Naperville, IL
12.2007 - 06.2023
- Greet and accommodate guests, building a positive experience from first interaction.
- Present featured entrees/wine selections.
- Obtain orders/coordinate drink and food preparation through bar and kitchen.
- Check in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Pre-bus and maintain a prestine table throughout dining experience.
- Accurately process financial transactions.
- Primary trainer of new servers.
- Leader/winner in majority of sales contests.
- Proven track record in providing excellent service in the fine dining atmosphere.
- Frequently requested server of regulars and restaurant VIPs.
- Experienced in all aspects of serving large parties and banquets.
Education
Bachelor of Arts - Communications/Public Relations
North Central College
Skills
- Maintaining professional demeanor in adverse situations
- Food sales and promotion
- Food and beverage pairings
- Suggestive selling
- Managing special dietary requirements
- Wine and liquor service
Certification
BASSET
ServSafe
Timeline
Server
Ramsay’s Kitchen
04.2023 - Current
Server
Catch 35
12.2007 - 06.2023
Bachelor of Arts - Communications/Public Relations
North Central College
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