Sanjana Sriramaneni
New York
Summary
I am a professional with extensive experience in customer service, client relations, and communication. Skilled at fostering warm and inviting environments while managing diverse customer needs with professionalism and tact. Proven ability to multitask, prioritize effectively, and collaborate in fast-paced settings, ensuring a seamless experience for guests. Possesses a solid understanding of effective table management and guest interaction, with a quick adaptability to new tasks. Eager to leverage strong communication and customer service skills in a Server role while transitioning into a field that values teamwork and collaboration.
Overview
4
4
years of professional experience
Work History
Server
Dhamaka
02.2025 - Current
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Handled cash transactions accurately and efficiently, ensuring balanced registers at end of shifts.
- Managed multiple tables simultaneously while maintaining high-quality service standards.
- Bussed and reset tables to keep dining room and work areas clean.
Server Assistant
SEMMA
05.2024 - 02.2025
- Experiences working in a busy environment in NYC
- Welcome guests in a warm and friendly manner
- Maintained cleanliness of dining area, adhering to sanitation standards and enhancing guest experience.
- Assisted servers in delivering food and beverages efficiently, ensuring timely service to guests.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Provided friendly customer service, addressing guest inquiries and resolving minor issues promptly.
Server
TARU
12.2023 - 05.2024
- Providing customers with menus and answering any initial questions they may have
- Delivered exceptional customer service in fast-paced dining environment.
- Implemented process improvements for order-taking that increased efficiency during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Maitre D'
Osteria La Baia
01.2022 - 12.2023
- Experiences working in a busy environment in NYC
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships
Education
Masters - IT management
Saint Francis Community college
Brooklyn, New York09.2023
Bachelor’s - applied Linguistics and AI
University of Hyderabad (HCU)
Hyderabad, India05.2022
Skills
- Outstanding customer Management, service delivery and interpersonal communication skills
- Multilingual: Fluent in English, Hindi, and Telugu, facilitating seamless communication
- Adaptable, detail-oriented, and able to manage high-pressure situations effectively
- Strong problem-solving abilities with a focus on resolving customer concerns swiftly
- Proficient in maintaining a professional and welcoming demeanor
- Fine & Upscale Casual Dining Service
- Indian Cuisine Knowledge (Regional Modern)
- Wine Basics & Pairing Recommendations
Other capabilities
Passionate about creating positive guest experiences through attentive service and a welcoming demeanor. Quick learner with the ability to adapt to new environments and tools. Strong communication and writing skills, ideal for resolving guest concerns and ensuring satisfaction.
Timeline
Server
Dhamaka
02.2025 - Current
Server Assistant
SEMMA
05.2024 - 02.2025
Server
TARU
12.2023 - 05.2024
Maitre D'
Osteria La Baia
01.2022 - 12.2023
Bachelor’s - applied Linguistics and AI
University of Hyderabad (HCU)
Masters - IT management
Saint Francis Community college