Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Lisa A. Pratl-Brown

Lisa A. Pratl-Brown

7951 Merchantville Circle Zephyrhills,FL

Summary

Accomplished and reliable individual with a proven track record at Riverside Miller Healthcare and Cigna Healthcare. Proficient in HIPAA compliance and medical records management. I strive for customer service excellence and have a knack problem solving and diffusing escalated situations.

Overview

32
32
years of professional experience

Work History

Medical Records Clerk

Riverside Miller Healthcare
12.2016 - 11.2024
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.

Call Quality Auditor/Adjunct Facilitator

Cigna Healthcare
12.2000 - 06.2014
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Identified areas in need of improvement and implemented solutions.
  • Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
  • Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.

Store Manager

Donovan's Bedding Outlet
01.1993 - 12.2000
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

High School Diploma -

Princeton High School
Princeton, IL
01.1986

Certified Nursing Assistant -

LaSalle-Peru Vocational School
LaSalle, IL
06.1985

Skills

    * HIPAA Compliance

    * Customer Service

    * Excellent communication skills

    * Word/Excel/EPIC/Point Click Care

    *Medical terminology understanding

    *Medical Records Management

    *Scheduling appointments

    *Records Accuracy

    *Clerical Functions

    *Document Scanning

    *Staff education and training

    *Insurance eligibility & benefits knowledge

Accomplishments

    Dimensional Training 1993 (see attached)

Timeline

Medical Records Clerk

Riverside Miller Healthcare
12.2016 - 11.2024

Call Quality Auditor/Adjunct Facilitator

Cigna Healthcare
12.2000 - 06.2014

Store Manager

Donovan's Bedding Outlet
01.1993 - 12.2000

High School Diploma -

Princeton High School

Certified Nursing Assistant -

LaSalle-Peru Vocational School

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Lisa A. Pratl-Brown