Lisa Armbruster
Amarillo
Summary
An efficient, disciplined hospitality professional taking pride in delivering excellent customer satisfaction. Proud and driven to function in a teamwork intense environment while staying committed to showing integrity through acts of service.
Overview
25
25
years of professional experience
2001
2001
years of post-secondary education
Work History
Stylist
Divine Style
Amarillo
10.2001 - Current
- Owner and operator of Divine Style.
- Accomplished: Successful hair salon for over 20 years.
- Maintained a punctual schedule to ensure open availability of client services.
- Provided a clean and comfortable structure for clientele.
- Consulted with clients to determine desired looks and services.
- Educated clients on hair care products and techniques.
- Implemented effective time management for client appointments and services.
- Provided exceptional customer service, ensuring client satisfaction during visits.
Customer Service Representative
The Home Depot
03.2024 - 05.2025
- Procurement of customer service to guests and professional contractors while incorporating membership management and retention.
- Accomplished: Offerings of advancement within the company from upper management.
- Accomplished: Timely resolutions while de-escalating upset customers during difficult situations.
- Accomplished: High ratings from customer satisfaction with positive feedback.
- Educated customers on product features and benefits to enhance purchasing decisions.
- Processed returns and exchanges following company policies and procedures.
- Collaborated with team members to maintain a safe and clean sales floor.
Property Hostess/Manager
Rim Ranch Canyon Property
Claude
01.2020 - 01.2024
- Dedicated to providing guests with a home away from home feel while assisting them with any needs before, during, or after their stay.
- Providing guests with safe and hassle free accommodations during their stay.
- Acquired 'Super Host' status with Air BNB for multiple sales quarters.
- High volume of return guests.
- Cooking and entertaining guests upon request as a dedicated service of hospitality.
- Accomplished great reviews and open feedback.
- Managed daily operations of hostess at Rim Ranch.
- Resolved any complaints or issues with customers quickly and professionally.
- Oversaw reservation system to ensure accurate booking management.
Customer Service Specialist
LVMH fragrances Dior
Dallas
10.2014 - 01.2024
- Facilitating outstanding customer service to guests while maintaining a dedication to the sale of goods.
- Providing guests with product knowledge for decision making and stellar customer service, while coordinating efforts with team members.
- Accomplished: Exceeding customer satisfaction ratings.
- Reaching sales goals in a timely efficient manner while keeping customer service standards in effect.
- Accomplished: Surpassed multiple quotas in sectioned time frames.
- Educated clients on fragrance ingredients and application techniques for optimal use.
- Conducted training sessions for new staff on customer service protocols and brand standards.
- Developed strong relationships with customers, fostering loyalty to the luxury brand experience.
Education
Technical College -
Exposito School of Hair Design
Amarillo, TexasSkills
- Team Leadership
- Public Services
- Guest Services
- Public Speaking
- Catering
- Customer Service
- Property Hostess
- Property Management
- Air BNB Super Host
- Construction
- Public Relations
- Effective communication
- Time management
- Conflict resolution
- Customer relationship management
- Branding
- Upselling and cross selling
- Attention to detail
- Hygienic operations
References
- Monica Cryer,(806) 570-3601
- Karen Howell, (806) 678-2455
- Becky Doty, (806) 283-2213
Timeline
Customer Service Representative
The Home Depot
03.2024 - 05.2025
Property Hostess/Manager
Rim Ranch Canyon Property
01.2020 - 01.2024
Customer Service Specialist
LVMH fragrances Dior
10.2014 - 01.2024
Stylist
Divine Style
10.2001 - Current
Technical College -
Exposito School of Hair Design