Lisa Atkins
Enid,OK
Summary
I got the kids very good attention on the maths and on the assignments and help them with what I need to do in class and keep them focused on what they have to do in class so I can help them keep concentrating on assignments and what they need to do to get their assignments completed on time and at a according manner. I could also help them develop what time today and not let them see what they are struggling on in class.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Pizza Hut
, OK
04.2010 - 08.2012
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Assigned work and monitored performance of project personnel.
- Created and managed budgets for travel, training and teambuilding activities.
Manager
Sonic
Enid, OKLAHOMA
01.2002 - 03.2008
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Created and managed budgets for travel, training and teambuilding activities.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established and managed yearly budgets of up to $[Amount].
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Created training modules and documentation to train staff.
- Minimized staff turnover through appropriate selection, orientation and training.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Conducted quality, timely performance feedback and performance appraisals.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Organized special events such as conferences or training sessions for employees.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Developed annual goals for each department based on market trends and competitor analysis.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
BOH Team Member
McAllister's Deli
Enid, OKLAHOMA
04.2003 - 03.2004
Education
GED -
Tulsa Community College
Tulsa, OK06-2015
Some College (No Degree) - Small Business Administration And Management
Grand Canyon University
Phoenix, AZSkills
- Account Management
- One Call Resolution
- Sales Promotion
- Training and mentoring
- Call Center Operations
- Superior computer skills
- Schedule Management
- Budgeting and finance
- Customer-focused
- Quality Assurance Controls
- Team Building and Leadership
- Problem-Solving
- Conflict resolution techniques
- Focused on customer satisfaction
- Decision-Making
- Training programs
- Personnel training and development
- Cash Handling
- [Software] proficiency or [Type] software proficiency
- Product Knowledge
- Conflict Management
- Training and coaching
- Policy Enforcement
- Client relations and retention
- Work Prioritization
- Staff Training
- Excellent time management skills
- Staff Management
- Administrative Support
- Relationship Building
- Customer Service
- Skilled multi-tasker
- Time Management
- Account Updates
- MS Office
- Performance Evaluations
- Customer Relations
- Sales expertise
- Audit Support
- Information Security
- Schedule Coordination
- Project Management
- Talent Development
- Workflow Management
- Quality Assurance
- Handling Escalations
Timeline
Customer Service Manager
Pizza Hut
04.2010 - 08.2012
BOH Team Member
McAllister's Deli
04.2003 - 03.2004
Manager
Sonic
01.2002 - 03.2008
GED -
Tulsa Community College
Some College (No Degree) - Small Business Administration And Management
Grand Canyon University