Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Lisa Bailey- Sommer

Knoxville,TN

Summary

Collaborative individual with expertise in providing exemplary service regarding program support. Multitasking Benefits Specialist knowledgeable in assisting neighbors to services that can improve thier quality of life while maintaining confidentiality.

Looking forward to a new challenge with enthusiasm and geniality.

Overview

18
18
years of professional experience

Work History

Senior Information and Benefit Specialist

Knox Community Action Commity/ Office on Aging
Knoxville, TN
11.2022 - Current

Program Director for Benifits Savings Check-Up Program/ SNAP Coordinator

Primary Objective: Is to engage with clients to find out what programs or benefits they may qualify for and assist them with application and obtaining documents required to apply.

Benefits such as Medicare Savings Program, LIHEAP, SNAP, Volunteer Assisted Transportation, getting them connected to Social Services for houssing or case managment.

Monthly Outreach to inform the community of services offered through CAC and OOA as well as our other Community Partners.

Complete monthly reports for all applications and tally of outreach contacts and information destributed at each eventI took part in.

Maintain a public presence through health fairs and presentations as much as possible. Explore other oppertunities to share this with others.

Office hours are spent returning calls, and emails. Meeting with clients updating spreadsheets and files aswell as ongoing training on programs. Answering incoming calls to the Information and Benifits Department.

Supervision of volunteers that assisted with returning calls,follow up inquiries on clients, making copies, maintaining paper files.

Senior Nutrition Technician

East Tennessee Human Resource Agency
Harrogate, TN
05.2018 - 11.2022
  • Since April 2020 we have been giving our clients a box of 5 frozen meals, milk and juice and a loaf of bread once a week. I am down to 2 workers an 1 volunteer.
  • Before Covid-19. Administrator over preparation of food for mobile meals program for Claiborne County and Campbell County. Providing an estimated 160- 200 meals five days a week. Trained and supervised up to 8-10 workers and volunteers. While insuring that all food health and safety guidelines regarding safe food handling and storage are maintained. Weekly ordering of supplies to cover the needs of four locations.Order food that adheres to the menu provided by ERTHA nutritionist. Create monthly schedules for workers to be approved by program manager. Manage time sheets and mileage reimbursements and, have them all turned in on time. Maintain client files while following all HIPPA privacy laws. On time and accurate monthly reports and billing rosters turned in to home office. As well as other administrative duties. Recruitment of volunteers as needed to deliver meals. Create and Assigning of routes for delivery of meals. Requests for contributions and donation to assist with meeting program needs thru letters and in person. Financial reports and bank deposits as often as needed. Respectful and compassionate towards our home bound clients and co-workers. Computer, organizational file maintenance and people skills.

Caregiver/Personal Assistant/ Field Supervisor/ Dementia Care Specialist

Senior Citizens Home Assistance Service, Inc. (SCHAS)
Tazewell, TN
10.2007 - 07.2013
  • 865-523-2920
  • In Home Caregiver
  • Personal Care of clients
  • Housekeeping
  • Shopping
  • Errands
  • In home training of new employees

Scheduling Coordinator/ Payroll clerk/ File clerk

Senior Citizens Home Assistance Service, Inc. (SCHAS)
LaFollette, TN
07.2013 - 05.2018
  • County Coordinator for Scheduling
  • Billing clerk, payroll
  • Compliance file manager
  • On call caregiver
  • Organize executive board meetings

Education

High school diploma - GED

Laurel Technical College
London, KY
12.1993

Skills

  • Word Processing (10 years)
  • Time Management (10 years)
  • Office Experience (6 years)
  • Social work (3 years)
  • Clerical Experience (4 years)
  • Caregiving (8 years)
  • Meal Preparation
  • Food Handling (3 years)
  • Senior Care
  • Human Resources (3 years)
  • Medical Records
  • HIPAA
  • Management
  • Food service
  • Volunteer management
  • Phone etiquette

Assessments

  • Supervisory Skills: Motivating & Assessing Employees — Expert
  • May 2020
  • Motivating others to achieve objectives and identifying improvements or corrective actions.
  • Full results: Expert
  • Scheduling — Proficient
  • June 2020
  • Cross-referencing agendas and itineraries to avoid scheduling conflicts.
  • Full results: Proficient
  • Customer service — Proficient
  • March 2021
  • Identifying and resolving common customer issues
  • Call center customer service — Highly Proficient
  • May 2021
  • Applying customer service skills in a call center setting.
  • Full results: Highly Proficient
  • Electronic health records: Best practices — Highly Proficient
  • April 2021
  • Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
  • Administrative assistant/receptionist — Proficient
  • September 2021
  • Using basic scheduling and organizational skills in an office setting
  • Basic attention to detail — Highly Proficient
  • Identifying differences in materials, following instructions, and detecting details among distracting information
  • Work style: Reliability — Highly Proficient
  • Tendency to be reliable, dependable, and act with integrity at work
  • Medical receptionist skills — Proficient
  • December 2021
  • Managing physician schedules and maintaining accurate patient records
  • Medical terminology — Familiar
  • February 2022
  • Understanding and using medical terminology
  • Full results: Familiar
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Senior Information and Benefit Specialist

Knox Community Action Commity/ Office on Aging
11.2022 - Current

Senior Nutrition Technician

East Tennessee Human Resource Agency
05.2018 - 11.2022

Scheduling Coordinator/ Payroll clerk/ File clerk

Senior Citizens Home Assistance Service, Inc. (SCHAS)
07.2013 - 05.2018

Caregiver/Personal Assistant/ Field Supervisor/ Dementia Care Specialist

Senior Citizens Home Assistance Service, Inc. (SCHAS)
10.2007 - 07.2013

High school diploma - GED

Laurel Technical College
Lisa Bailey- Sommer