Lisa Baker
HOLIDAY,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Historic Ghost Tours Of Tarpon
Tarpon Springs, FL
02.2013 - 04.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.Deal effectively and courteously with all team members • ●Managed all guest complaints compliments and ensured resolution.
- Managed and assisted customers • ●Maintained knowledge of various events and activities • ●Maintained professionalism and courtesy on all calls •
- Plan, manage, and assess each tour
- Received payments from customers and verified credibility
Customer Service Representative
West Inc
Omaha, NE
03.2004 - 05.2012
- Processed customer adjustments to maintain financial accounts.
- Managed guest services and monitored operational departments for guest services.
- Ensured compliance with various departments and managers
- Managed guest services and monitored operational departments for guest services.
- stored all quality issue complaints, investigated issues, and resolved issues immediately
- Maintained knowledge of various store events and activities
- Managed and assisted customers
- Maintained knowledge of various products and services and promoted them to clients.
Researcher /Front Office Receptionist
Discover Inc.
Land O' Lakes, FL
04.1999 - 06.2004
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Provided clerical support, addressing routine and special requirements.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained knowledge of various products and services.
- Managed and assisted customers
- Research and invented ways to perform skip traces
Education
High School Diploma -
Land O' Lakes High School
Land O' Lakes, FL05.1989
Skills
- Sales expertise
- Report preparation
- Complaint resolution
- Order Fulfillment
- Inbound and Outbound Calling
- Professional telephone demeanor
Timeline
Customer Service Representative
Historic Ghost Tours Of Tarpon
02.2013 - 04.2022
Customer Service Representative
West Inc
03.2004 - 05.2012
Researcher /Front Office Receptionist
Discover Inc.
04.1999 - 06.2004
High School Diploma -
Land O' Lakes High School
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