Lisa Baker
Columbiana
Summary
Experienced in customer service and design consulting, with a focus on understanding client needs. Expertise in providing customized solutions that strengthen client relationships. Track record of improving customer satisfaction and loyalty through effective service delivery.
Overview
30
30
years of professional experience
Work History
Retail Sales
Health Hut
Beaver Falls
04.2020 - Current
- Greeted and engaged customers to assess needs and enhance shopping experience
- Educated customers on nutritional supplements and healthy food options to support informed purchasing decisions
- Created attractive displays that increased visibility of retail sales items and encouraged customer purchases
- Personalized tips and recommendations for healthy living
- Attended monthly training sessions on natural health and nutritional supplements
Design Consultant
Ethan Allen
Youngstown
08.2010 - 11.2019
- Sold furniture and created design plans for clients, fostering strong relationships and enhancing client satisfaction.
- Executed floor planning and designed custom window treatments to meet client needs.
- Developed phase design plans to strengthen and maintain client relationships.
- Conducted house calls and in-store presentations to showcase furniture designs and engage with clients.
- Educated new design consultants on company practices and product knowledge.
- Facilitator of Training Meetings introducing new products and updates in Design field
Design Consultant
Sofa Table Chair
Portland
09.2004 - 11.2009
- Collaborated with clients to develop tailored interior design solutions that reflect their unique style and preferences.
- Collaborated with clients to identify design needs and develop creative solutions.
- Conducted on-site consultations to assess client needs and preferences.
- Advised clients on furniture selection and home decor trends to enhance their living spaces.
- Maintained updated knowledge of product offerings and industry innovations.
- Attended design shows and analyzed industry publications to identify emerging consumer trends.
Medical Assistant
NW Gastroenterology
Portland
01.2004 - 01.2009
- Assisted physicians with patient examinations and procedures in a fast-paced environment.
- Administered injections, medications, and treatments according to physician instructions.
- Monitored patient vital signs, promptly reporting changes to medical staff to facilitate timely interventions.
- Educated patients on procedures and medication instructions, enhancing their understanding and compliance.
- Collected samples from patients for laboratory testing purposes.
- Managed patient records, ensuring accurate documentation of medical histories to support effective clinical decision-making.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Supported clinical team operations in back office setting.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Medical Assistant
Women’s Healthcare Associates
Portland
01.1996 - 01.2004
- Streamlined back office operations to improve patient experience and support care delivery.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted physicians with patient examinations and procedures in a fast-paced environment.
- Administered injections, medications, and treatments per physician instructions.
- Communicated patient concerns, condition updates, and refill requests to physicians to ensure timely treatment.
- Documented notes during patient visits.
- Collected samples from patients for laboratory testing purposes.
Education
MEDICAL ASSISTANT -
APOLLO COLLEGE
PORTLAND, OR08-1989
Skills
- Sales strategy
- Strategic selling
- Product knowledge
- Needs assessment
- Client assessment
- Team collaboration
- Connection and relationship management
Timeline
Retail Sales
Health Hut
04.2020 - Current
Design Consultant
Ethan Allen
08.2010 - 11.2019
Design Consultant
Sofa Table Chair
09.2004 - 11.2009
Medical Assistant
NW Gastroenterology
01.2004 - 01.2009
Medical Assistant
Women’s Healthcare Associates
01.1996 - 01.2004
MEDICAL ASSISTANT -
APOLLO COLLEGE