Lisa Balderston
Littlerock,AR
Summary
Dynamic Field Service Specialist with over 20 years of experience in enhancing service delivery through teamwork and effective communication. Skilled in resolving agent inquiries and improving operational efficiencies, ensuring timely and accurate service processing.
Overview
20
20
years of professional experience
Work History
Field Service Specialist
New York Life Insurance Co
Little Rock, AR
06.2006 - Current
- working with agents on a daily basis at agent counter, by phone and worked with VSC one on one with agents.
- Collaborated with cross-functional teams to streamline service processing New business case management, paying and billing policies to get to agents in a timely and accurat.
- Helped create spreadsheets for ALIP letters for correspondence. that were not always correct and we reviewed all to pull before sending to client for accuracy.
- Provided expert technical support to agents, ensuring timely resolution of issues and fostering long-term relationships.
- Established and enforced best practices in field operations to improve service delivery efficiency and maintain high-quality standards.
- Resolved agent inquiries and complaints through effective communication and problem-solving techniques.
Education
High School Diploma -
Beloit Memorial High School
Beloit, WISkills
- Remote support
- Field operations
- Positive attitude
- Teamwork and coordination
- Customer service
- Problem-solving
- Service quality
Timeline
Field Service Specialist
New York Life Insurance Co
06.2006 - Current
High School Diploma -
Beloit Memorial High School