Tyler Tom
Chandler,AZ
Summary
Skilled at training and mentoring field service personnel to troubleshoot and correct equipment problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for field service industry.
Overview
20
20
years of professional experience
Work History
Field Service Specialist
Turbo Technicians
09.2023 - Current
- Enhanced customer satisfaction by efficiently diagnosing and resolving complex technical issues in field.
- Streamlined service processes for quicker response times and increased efficiency in addressing client concerns.
- Achieved high success rates in equipment repair, minimizing downtime for clients and maintaining optimal system performance.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $10,000.
Field Service Engineer
Edwards Vacuum
10.2019 - 05.2023
- Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Scheduled service calls according to customer location and urgency of need.
- Checked safety practices and integrity of PPE.
- Investigated and troubleshot 15 product service issues weekly.
Mechanic
Air Transport Components
03.2019 - 10.2019
- Increased aircraft parts reliability by performing thorough inspections on 30 components monthly, diagnosing issues, and repairing or replacing necessary components.
- Handled estimation of parts, bike and component repairs and replacements.
- Maintained safe working environment by enforcing strict safety protocols and conducting regular equipment inspections.
Technician
Perform Air International
06.2013 - 05.2019
- Inspect/test/clean/repair over 20 components weekly.
- Demonstrated excellent mechanical knowledge of machine design, use, repair and maintenance
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
Aircraft Mechanic
U.S. Navy
04.2004 - 08.2009
- Cultivated safe and organized work area by maintaining active control over tools and equipment and retaining FOD awareness at all times
- Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed
- Serviced and lubricated aircraft and subsystems as directed.
- Kept and achieved over 8 years of safety around aircraft.
Education
High School Diploma -
Ferndale High School
Ferndale, WA05.2001
Skills
- Scheduling Coordination
- Remote Support
- Hardware Repair
- Mechanical Aptitude
- Diagnostic Skills
- Work Order Management
Timeline
Field Service Specialist
Turbo Technicians
09.2023 - Current
Field Service Engineer
Edwards Vacuum
10.2019 - 05.2023
Mechanic
Air Transport Components
03.2019 - 10.2019
Technician
Perform Air International
06.2013 - 05.2019
Aircraft Mechanic
U.S. Navy
04.2004 - 08.2009
High School Diploma -
Ferndale High School
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