Summary
Overview
Work History
Education
Skills
Additional Information
Customer Service Experience
Personal Information
Affiliations
Timeline
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Lisa Barbee

Katy,TX

Summary

Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients.

Overview

3
3
years of professional experience

Work History

Billing Specialist

The Hartford Fire Insurance CO
Houston, TX
08.2021 - Current
  • Lead weekly Team Meetings/Huddles
  • Assisting Insures with payments & Policy Revisions.
  • Digital Champion
  • Well Versed in nation Wide insurance laws
  • Lead volunteer opportunities .

Chat Support Agent

Sutherland
Houston, TX
01.2021 - 07.2021
  • Assist with Billing, Phone Service, and troubleshooting
  • Restore Phone service
  • Take payments
  • Order new devices
  • Assist with Port phone numbers Encourage Support via Chat.

Education

Some College (No Degree) - Project Management

Google
04-2024

Certificate - Business Management

Austin Community College District
05.2022

Diploma - General Studies

Farmington High School

Sociology, English, Psychology

Oakland Community College

Skills

  • Leadership
  • Self-Motivated
  • Multi-Task
  • Problem Solving
  • Communication skills
  • Creative/ Forward Thinking
  • Time management
  • Insurance Verification
  • Critical Thinking
  • Customer Service
  • Customer Engagement
  • Billing dispute resolution

Additional Information

Service Oriented, Self Motivated, Quality Focused, Word/Excel Compliancy, Problem Solving, Knowledgeable with Customer Service, Knowledgeable in providing customer care toward the comfort of the consumer, gaining their trust, and leading to complete satisfaction in the services provided. The ability to speak fluently and making each guest experience memorable., Highly organized and conscientious, prioritizing duties according to acuity and workload leading to proficiency, accuracy, and completion of daily obligations. Skilled in learning new concepts quickly, working well under pressure, and communicating clearly with management, staff, and consumers.

Customer Service Experience

Expanding over 15+ plus years through Various positions. Excelling in Customer Care proficiency , Computer Literacy, Leadership and Management. Committed Customer Service Representative working to provide high quality service in a timely and efficient manner.

Personal Information

  • Relocation: Willing to relocate anywhere
  • Title: Customer Service
  • Work Permit: Authorized to work in the US for any employer

Affiliations

  • Avid Reader.
  • Great Cook
  • I love to create my own recipes

Timeline

Billing Specialist

The Hartford Fire Insurance CO
08.2021 - Current

Chat Support Agent

Sutherland
01.2021 - 07.2021

Some College (No Degree) - Project Management

Google

Certificate - Business Management

Austin Community College District

Diploma - General Studies

Farmington High School

Sociology, English, Psychology

Oakland Community College
Lisa Barbee