Lisa Bardole
NEW COLUMBIA,PA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. I am currently a Customer Representative. I Have scheduled surgical procedures and make daily decisions to ensure the staff and patients are taken care of. I am Proficient in Kronos, Tablaeu, When to Work, and Allscripts. I communicate daily with directors and charge nurses to understand needs and staff accordingly. I am willing to take on new challenges and experiences for growth. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Demonstrate positive phone etiquette with staff and management and patients.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Surgical Center
03.2022 - 10.2023
- Greeting and registering patients.
- I schedule patients for Cataracts, Lasers, Colonoscopy, EGD's, Hernias, and general procedures.
- I schedule for two of our doctors, as well as three Doctors that use our facility. I Clarifying registrations are correct with their offices for day of services, as well as line up for the day.
- Making, tearing down, scanning of patient charts.
- Running Bioms and making charts according to their scheduled PAT/ Eye measurement appointment.
- Answered constant flow of customer calls with minimal wait times.
- Answer billing and Insurance questions to the best of my ability, as well as taking payments.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Scheduling Clerk
Evangelical Community Hospital
01.2018 - 03.2022
- Communication
- Make cost effective decisions when staffing to help budgets with in the departments
- Trained in Kronos, Tableau
- When to Work and Allscripts
- Multitasking
- Time management Scheduling, My responsibilities include entering schedules for the nursing departments into Kronos.
- I staff the Acute, Orthopedic, Intermediate, and Critical Care units
- Daily responsibilities are staffing each shift per number of patients and needs on each floor
- We use Tableau for daily staffing with Kronos and Tablaeu ,working together to give us this info daily.
- Staff is added and or taken away daily according to the needs and costs for the departments.
Unit Assistant
Evangelical Community Hosptial
11.2015 - 01.2018
- Assisted nursing staff with chart updates, scheduling, and administrative support
- Promoted unit efficiency by ordering and restocking supplies
- Supported patients by answering call lights quickly and delivering expert assistance with directions and other non-clinical information
- Implemented cost-savings measures to keep expenditures in line with annual budget
- Updated patient medical records with direct intake information and transcribed practitioner messages
- Transmitted medical records and correspondence on behalf of patients and practitioners
- Received, answered and responded to telephone calls.
Med Tech, Emanuel Home
08.2011 - 11.2015
- Administer daily medications
- Daily diabetic testing for diabetics
Education
Diploma - General/ Business
Lewisburg Area High School
Lewisburg, PASkills
- Process Transactions
- Customer Service
- Checking in Patients
- Documentation Scanning
- Payment Collection
- Insurance Verification
- Updating Charts
- Surgical scheduler
Timeline
Customer Service Representative
Surgical Center
03.2022 - 10.2023
Scheduling Clerk
Evangelical Community Hospital
01.2018 - 03.2022
Unit Assistant
Evangelical Community Hosptial
11.2015 - 01.2018
Med Tech, Emanuel Home
08.2011 - 11.2015
Diploma - General/ Business
Lewisburg Area High School