Lisa Baronavski
FORT LAUDERDALE,FL
Summary
Skilled Veterinary Technician with a proven track record, showcasing exceptional teamwork and collaboration alongside advanced medical recordkeeping. Leveraged expertise in veterinary medical records software and client relations to enhance patient care and streamline clinic operations. Achieved significant improvements in efficiency and client satisfaction, demonstrating a commitment to excellence in veterinary support services.
Overview
25
25
years of professional experience
Work History
Veterinary Receptionist
Southport Animal Hospital
03.2019 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Entered data from pet records and office visits into computer system.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Veterinary Technician
Balasky Animal Hospital
01.2014 - 03.2019
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Veterinary Technician
Animal Medical Center and Bird Clinic
01.2009 - 01.2014
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Veterinary Technician
Central Park Animal Hospital
05.2000 - 01.2009
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Employee training
- Payment processing
- Veterinary medical records software
- Cleanliness maintenance
- Room preparation
- Exam room preparation
- Reception area maintenance
- Record request management
- Lab work documentation
- Medication dispensing
- Client relations
- Appointment scheduling
Timeline
Veterinary Receptionist
Southport Animal Hospital
03.2019 - Current
Veterinary Technician
Balasky Animal Hospital
01.2014 - 03.2019
Veterinary Technician
Animal Medical Center and Bird Clinic
01.2009 - 01.2014
Veterinary Technician
Central Park Animal Hospital
05.2000 - 01.2009
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