Lisa Bello
Somers Point,NJ
Summary
Dynamic Area Manager with a proven track record at Great Clips, excelling in team leadership and employee training. Transformed underperforming teams into high achievers, enhancing customer satisfaction through effective conflict resolution and operational improvements. Skilled in performance management and relationship building, driving continuous growth and profitability.
Overview
22
22
years of professional experience
Work History
Area Manager
Great Clips
Drexel Hill, PA
07.2012 - 12.2024
- Led teams to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Manager
Regis
Springfield, Pennsylvania
02.2003 - 01.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
Cosmetology License - Cosmetology
Venus Beauty Academy
Sharon Hill, PADiploma -
Marple Newtown Highschool
Newtown Square, PA2000
Skills
- Employee training
- Team leadership
- Conflict resolution
- Relationship building and management
- Team development
- Goals and performance
- Operations
- Staff training and development
- Customer service
- Goal setting and performance metrics
- Action plans
- Group presentations
- Performance management
- Budget management
- Facility inspections
Accomplishments
Drove salon performance to achieve Main Sail awards
Timeline
Area Manager
Great Clips
07.2012 - 12.2024
Manager
Regis
02.2003 - 01.2010
Cosmetology License - Cosmetology
Venus Beauty Academy
Diploma -
Marple Newtown Highschool