Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Hi, I’m
Lisa Blackwell
Optician
Fort Worth,TX
Summary
Overview
20
years of professional experience
6
years of post-secondary education
Work History
Costco Wholesale CorpFort Worth , TX
ABO/NCLE Certified Optician
06.2005 - Current
Job overview
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained safe, clean and organized environment to increase patient comfort.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Home DepotFort Worth, TX
Cashier
02.2004 - 06.2005
Job overview
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Home State PropertiesFort Worth, TX
Administrative Assistant
08.2003 - 02.2004
Job overview
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Education
Texas Wesleyan UniversityFort Worth, TX
from Religion And Psychology
08.2007 - 08.2010
University Overview
Tarrant County College DistrictFort Worth, TX
A.A. from Liberal Arts And General Studies
08.2003 - 06.2006
University Overview
Skills
Insurance Verification
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Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Timeline
Texas Wesleyan University
from Religion And Psychology
08.2007 - 08.2010
ABO/NCLE Certified Optician
Costco Wholesale Corp
06.2005 - Current
Cashier
Home Depot
02.2004 - 06.2005
Administrative Assistant
Home State Properties
08.2003 - 02.2004
Tarrant County College District
A.A. from Liberal Arts And General Studies
08.2003 - 06.2006
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