Lisa Blevins
Arlington,TX
Summary
Detail-oriented, dependable, and versatile are the keywords that describe my professional characteristics. My resume will prove a history of unparalleled experiences that have shaped my one-of-a-kind work ethic. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to resolve customer complaints quickly and effectively. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
23
23
years of professional experience
Work History
Dispatcher
Challenger Freight Systems
Grapevine, TX
04.2022 - Current
- Communicated clearly and concisely to reduce errors and provide complete dispatch data
- Oversaw dispatch activities and enforced compliance with laws and regulations
- Proficiently used computer systems for data entry, tracking, and managing of driver information
- Utilized excellent communication skills to coordinate deliveries between drivers, customers, and vendors.
Security Site Supervisor
Marksman Security Professionals
Houston, TX
03.2021 - 04.2022
- Performed background checks on prospective employees prior to hiring them into sensitive positions
- Recruited, interviewed, and hired security personnel
- Advised employees in handling problems and resolving complaints from customers, tenants, detainees, and other persons.
Care Coordinator
Access2Care
Houston, TX
01.2020 - 04.2021
- Communicating with patients about their status and condition through phone and emails
- Scheduling patient visits and answer questions, including billing and preparation
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports
- Collaborated effectively with multidisciplinary team members to ensure optimal patient outcomes
- Ensuring services comply with state and federal regulatory requirements.
Dispatch Routing Specialist
Mastec Technologies
Coppell, TX
02.2018 - 01.2020
- High volume inbound and outbound calls
- Utilized appointment booking and capacity tools to determine the location of technicians
- Tracked and updated appointments to ensure the customers’ expectations were met
- Ability to resolve scheduling issues that may arise during routing and daily load management
- Completed voluntary customer service training to learn new ways to enhance customer experiences and Satisfaction.
Receptionist/Administrative Assistant
Environmental Health Center
Dallas, TX
06.2001 - 12.2004
- Maintained accurate records of all incoming calls, messages, and visitors
- Prepped meeting and training rooms for conferences and special events
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Followed scheduling guidelines to maximize efficiency when booking meetings.
Education
High School Diploma -
Grambling State University Lab High School
Grambling, LA05.1988
Skills
- Excellent communication skills
- Effective customer service
- Time management
- Computer literacy
- Prioritizing calls
- Dispatch Coordination
- Schedule Management
- Updating logs
- Route Planning
- Customer Relationship Management
- Verifying coverage
- Customer Service
Timeline
Dispatcher
Challenger Freight Systems
04.2022 - Current
Security Site Supervisor
Marksman Security Professionals
03.2021 - 04.2022
Care Coordinator
Access2Care
01.2020 - 04.2021
Dispatch Routing Specialist
Mastec Technologies
02.2018 - 01.2020
Receptionist/Administrative Assistant
Environmental Health Center
06.2001 - 12.2004
High School Diploma -
Grambling State University Lab High School