Lisa Bock
Waconia,Minnesota
Summary
Dynamic and adaptable professional with a proven track record at Twin Cities Orthopedics, enhancing patient satisfaction and streamlining clinic operations. Excelled in building relationships and data entry proficiency that led to team success. Demonstrated exceptional communication and professionalism, ensuring high-quality customer service and support.
Overview
17
17
years of professional experience
Work History
Personal Service Representative
Twin Cities Orthopedics
11.2019 - Current
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Participated in team meetings and staff training sessions.
- Displayed excellent interpersonal skills while interacting with patients, thereby receiving positive feedback on my communication style and approach.
- Keep the flow of clinic running smoothly.
- Schedule appointments for new and returning patients.
- Enter insurance and ensure it is active.
- Answer phone calls and make phone calls to patients regarding forms and updating insurance.
- Assist with reports.
- Communicate with Care Coordinators regarding their patients.
- Enhanced patient satisfaction by addressing and resolving issues in a timely manner.
- Knowledge of doctor schedules
- Assist patients with OBERD forms
Title 1 Reading Teacher
Southview Elementary
08.2007 - 11.2019
- Maintained accurate records of student progress, using this information to fine-tune instructional approaches as needed.
- Utilized data-driven decision making to inform instructional planning and monitor student progress over time.
- Conducted assessments to identify students reading levels, creating tailored interventions for improved progress.
- Collaborated with colleagues to develop reading strategies to best fit the needs of the students.
- Actively participated in parent-teacher conferences, collaboratively discussing strategies for supporting each child's continued growth in reading ability outside the classroom setting.
- Led small group instruction, offering personalized attention and support for struggling readers.
- Established positive learning environments by fostering strong rapport with students.
- Participated in ongoing professional development opportunities to stay current on trends and advancements in literacy education.
- Promoted love of reading and literacy to all students.
- Assessed and reported on each student's reading progress in accordance with policies developed by school district.
Education
Bachelor of Science - Elementary Education
Winona State University
Winona, MN05.1994
Skills
- Patience and Tolerance
- Building Relationships
- Data entry proficiency
- Teamwork and Collaboration
- Customer Service
- Reliability
- Effective Communication
- Professionalism
- Adaptability and Flexibility
Timeline
Personal Service Representative
Twin Cities Orthopedics
11.2019 - Current
Title 1 Reading Teacher
Southview Elementary
08.2007 - 11.2019
Bachelor of Science - Elementary Education
Winona State University
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