Lisa Brasfield
Friendship,TN
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Patient Care Specialist
Eye Clinic PC
Jackson, TN
07.2022 - Current
- Discuss patient needs.
- Advise the patient of the available products, and determine which are best.
- Choose eyeglass frames according to the patient's likes, needs and what suits the patient.
- Take measurements.
- Order glasses.
- Take payments.
- Troubleshoot, in the clinic, and on the phone.
- Learned multiple software programs.
- Figured and filed insurance claims.
- Adjusted and repaired the patient's glasses.
- Worked with three different teams in different clinics.
- I took orders and payments over the phone.
- Upsell when possible.
- Always HIPPA compliant
Manager
Deep Southern Class Boutique
Friendship, TN
10.2017 - 07.2022
- I watched the sales floor.
- Greeted customers.
- I did some of the buying.
- Rang up sales.
- Used online media to gain sales and new customers and to build relationships.
- Used PayPal and other platforms to take payments.
- Steamed, figured prices, tagged, hung, and put out new merchandise.
- Packaged and mailed some orders.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Kept up with inventory.
- Trained new employees.
- Counted money. I had deposits ready.
- Resolved customer complaints in a timely manner.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- I did most of the housekeeping.
Education
Some College (No Degree) -
Jackson State Community College
Jackson, TNSkills
- Patient confidentiality
- Teamwork
- Willingness to learn
- Customer service excellence
- Call handling
- Social media
- Data management
- Organization and recordkeeping
- Payment processing
- Account updating
- Problem resolution
- Paperwork processing
- Follow-up skills
Timeline
Patient Care Specialist
Eye Clinic PC
07.2022 - Current
Manager
Deep Southern Class Boutique
10.2017 - 07.2022
Some College (No Degree) -
Jackson State Community College
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