Lisa Brower
Goodyear,AZ
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through [Number] years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
8
8
years of professional experience
Work History
Auto Liability Claims Adjuster-Ride Share
State Farm Insurance
09.2023 - Current
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Collaborated with legal teams for successful case resolutions, ensuring proper documentation was submitted.
- Negotiated fair settlements with claimants, considering both their needs and the financial interests of the company.
- Contributed to departmental goals by consistently achieving or surpassing individual performance metrics set forth by management.
- Evaluated coverage applicability for incoming liability claims; ensuring accurate payment allocation based on policy terms.
- Documented all investigation activity and presented reports to management.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Trained other claims staff members on proper handling and evaluation of injury claims.
ISA ADJUSTER
Kemper Insurance
08.2018 - 08.2023
- Examined claims forms and other records to determine insurance coverage.
- Answered questions posed by insured and attorneys.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Analyzed information gathered by investigations to report findings and recommendations.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
CLAIMS ADJUSTER
NATIONAL GENERAL INSURANCE
09.2016 - 08.2018
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
Education
Miscellaneous -
Orange Coast College
Costa Mesa, CASkills
- Microsoft Word
- AMS 360
- Epic
- Image Right
- Web Tracker
- Mitchell
- ARMS
- ISO
- Lexis Nexus
Timeline
Auto Liability Claims Adjuster-Ride Share
State Farm Insurance
09.2023 - Current
ISA ADJUSTER
Kemper Insurance
08.2018 - 08.2023
CLAIMS ADJUSTER
NATIONAL GENERAL INSURANCE
09.2016 - 08.2018
Miscellaneous -
Orange Coast College