Lisa Bryant-O'Day
Annapolis,MD
Summary
Results-driven Unit Supervisor with proven expertise in team management and operations. Recognized for enhancing team performance and optimizing resource utilization, consistently achieving departmental goals through effective communication and problem-solving.
Detail-oriented supervisor adept at enforcing judicial procedures and enhancing team performance. Committed to resolving issues promptly and improving operational workflows to support the integrity of court operations.
Professional leader with strong background in supervising and coordinating teams to achieve optimal performance and results. Adept at fostering collaboration, resolving conflicts, and adapting to changing priorities. Skilled in operational management, employee development, and process improvement. Known for reliability, effective communication, and results-driven approach.
Outgoing Unit supervisor/Courtroom clerk with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Unit Supervisor/Courtroom clerk position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Unit Supervisor Court Operations
State Of Maryland Judiciary
Annapolis, MD
02.2022 - 03.2026
- Supervised daily operations ensuring compliance with judicial policies and procedures.
- Coordinated staff schedules and workload assignments to optimize resource utilization.
- Mentored new team members, enhancing onboarding experience and productivity.
- Developed training materials to improve staff knowledge of courtroom processes and technology.
- Position is a first/front line supervisor responsible for the supervision of employees assigned to the Criminal/Traffic/Civil sections. Direct, coordinate and evaluate the work of subordinate clerical staff and performs complex clerical functions. Resolve heightened customer concerns unless requiring escalation to a higher-level supervisor or manager. This position will oversee and enforce rules, procedures and policies of the District Court.
- Recognized as an effective leader who consistently met or exceeded departmental goals and objectives through strategic planning and execution.
- Verified employee performance with review of completed work assignments and techniques.
- Developed a positive work culture with a strong emphasis on collaboration, innovation, and continuous improvement.
- Improved unit efficiency by streamlining processes and implementing new management strategies.
- Maintained prisoners' treatment and case history files and prepared daily reports.
- Enhanced customer satisfaction rates by addressing inquiries and resolving issues in a timely manner.
- Mentored newly hired employees, helping them acclimate quickly to the company culture and job responsibilities.
- Streamlined internal communication processes to facilitate smoother workflows and improve overall team coordination.
- Reduced employee turnover rate through effective leadership, communication, and team-building initiatives.
- Boosted employee engagement levels through regular staff meetings, transparent communication, and recognition programs.
Courtroom Clerk
State of Maryland Judiciary
Annapolis, MD
01.2002 - 02.2022
- Managed courtroom schedules, ensuring efficient case flow and minimizing delays.
- Processed legal documents and filings, maintaining compliance with court procedures.
- Coordinated communication between judges, attorneys, and court personnel to facilitate proceedings.
- Maintained accurate records of court proceedings, ensuring data integrity and accessibility.
- Trained new clerks on courtroom protocols and documentation standards to enhance team performance.
- Promoted transparency in judicial proceedings through accurate transcription services and timely distribution of official records.
- Enhanced courtroom efficiency by accurately maintaining and organizing case files, transcripts, and other legal documents.
- Expedited trial processes with efficient docket management, ensuring timely hearings for all parties involved.
- Contributed to the fair administration of justice by diligently processing court orders, warrants, and judgments according to established protocols.
- Maintained inventory of equipment used in court.
- Attended court sessions to record proceedings of evidence, objections, rulings and arguments.
- Maintained a professional courtroom environment to facilitate smooth proceedings by effectively managing logistics and addressing any issues that arose during trials.
- Assisted judges in managing court proceedings by coordinating schedules, preparing orders, and ensuring proper follow-up on cases.
- Increased accuracy of financial transactions within the court system by carefully reviewing invoices before submission for payment approval.
- Ensured timely submission of required court documents to relevant parties, contributing to a smoother legal process.
- Promoted understanding and adherence to courtroom procedures by providing clear instructions and guidelines for all participants.
- Safeguarded sensitive information with meticulous record-keeping practices, ensuring the confidentiality of all court-related data.
- Contributed to the integrity of the justice system through diligent execution of administrative duties, including case management, docketing, and recordkeeping.
- Facilitated productive interactions between the court system and community members by providing timely responses to inquiries regarding case statuses or procedural questions.
- Streamlined document processing with the timely issuance of subpoenas and other legal notices, enabling scheduled hearings to proceed as planned.
- Optimized workflow for court personnel through effective coordination with bailiffs, attorneys, witnesses, jurors, and other stakeholders.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Provided assistance to attorneys and court personnel in courtroom
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Prepared court orders and judgments for signature.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Performed routine data entry or document management.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Education
High School Diploma -
Archbishop Spalding High School
Severn, MDSkills
- Team management
- Mentoring
- Industry expertise
- Employee engagement
- Documentation review
- Operations management
- Quality control
- Staff training
- Staff scheduling
- Staff development
- Policy implementation
- Records management
- Criminal justice
- Records maintenance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Phone and email etiquette
- Microsoft office
- Employee supervision
- Team building
- Office management
- Self motivation
- Coaching and mentoring
- Interpersonal skills
Accomplishments
- Supervised team of 8 staff members.
- Achieved management skills by completing reports and filings with accuracy and efficiency.
Timeline
Unit Supervisor Court Operations
State Of Maryland Judiciary
02.2022 - 03.2026
Courtroom Clerk
State of Maryland Judiciary
01.2002 - 02.2022
High School Diploma -
Archbishop Spalding High School