Lisa Bustos
SAN ANTONIO
Summary
Dynamic and results-driven professional with expertise in coffee and tea, honed at Compass Group Inc. Proven track record in up-selling and enhancing customer loyalty. Skilled in training and mentoring teams to achieve high performance, while maintaining exceptional dining room standards. Committed to delivering outstanding service and fostering positive customer relationships.
Overview
22
22
years of professional experience
Work History
Barista
Compass Group Inc.
02.2016 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Cashier Team Lead
Aramark
08.2013 - 02.2016
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained team members on cash register operation and cash handling.
- Worked with floor team and managers to meet wide range of customer needs.
Senior Resident Assistant
Emeritus Senior Living
10.2007 - 08.2012
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Cashier Team Lead
Luby's Cafeteria
03.2003 - 10.2003
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Robert E. Lee High School
1400 Jackson Keller San Antonio Tx, 7821306-1996
Skills
- Tea expertise
- Coffee expertise
- Up-selling
- Dining room maintenance
Accomplishments
- Served individually made coffee drinks to over [Number] customers daily.
- Memorized ingredients and recipes for [Number] specialty drinks.
- Promoted to [Job Title] after [Number] months.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
Spanish
Professional Working
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Crafting and DIY Projects
Timeline
Barista
Compass Group Inc.
02.2016 - Current
Cashier Team Lead
Aramark
08.2013 - 02.2016
Senior Resident Assistant
Emeritus Senior Living
10.2007 - 08.2012
Cashier Team Lead
Luby's Cafeteria
03.2003 - 10.2003
High School Diploma -
Robert E. Lee High School
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