Lisa Byrd
Newark,New Jersey
Overview
26
26
years of professional experience
Work History
Merchandise Service Manager
Lowes
North Bergen,New Jersey
09.2021 - 01.2024
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Daily monitoring servicing bays-audit accuracies activities (e.g. down stocking and planogram maintenance). SIM, Mapping, Resets, Planogram Integrity, Pricing, Seasonal, Flex end cap programs, RFM playbook, MST App along with partnering with IT to update Mapping and solutions to help the Msa program to produce better results.
Overnight Travel Merchandise Service Associate
Lowes
North Bergen-Jersey City-East Rutherford-Bayonne
04.2020 - 09.2021
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Streamlined workflows by identifying inefficiencies within the system, leading to significant time savings in daily operations..
- Update pricing and signage to complete product displays and educate customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Built end caps and bays according to planograms to highlight products and support latest promotions.
- Trained and taught Number new employees in Year.
Product Service Associate
Lowe's
Union, New Jersey/Bayonne New Jersey
05.2015 - 04.2020
- Responsible for ensuring store displays and signage are maintained and up to date
- Move beams and grids, rotating stock, building products
- Help vendors properly stock their resets, price and ensure damage products are identified and processed according to procedures.
Freight Team/Night Stocking Associate
Lowe's
Union, New Jersey/Bayonne New Jersey
06.2014 - 05.2015
- Stocking merchandise to achieve hundred percent in-stock grand opening readiness
- Merchandise new items as directed
- Build end caps and weekly promotions
- Maintaining safe and organized overheads (e.g.stripping overheads).
- Maintaining aisle cleanliness and shopability so that merchandise is accessible and present in a visually appealing manner.
Consultative Sales Associate
Sears
Livingston, New Jersey
02.2014 - 06.2014
- Perform sales-support activities (e.g. selling Home Appliances), maintain a clean, in-stock, well merchandise sales floor.
- Solve members issues and resolve customer care product return issues
- Ensured Shop your way and WoW customer service promotional emails addressed products needs.
Assistant Store Manager
Home Depot
Vauxhall, New Jersey
07.2004 - 05.2013
- Maintaining department profitability through report analysis, identifying trends, defining problems and developing appropriate responses in four departments
- Coaching, training and developing Associates
- Driving productivity and communicating clear career paths
- Creating associate awareness for shrink issues related to operational deficiencies.
Department Supervisor
Home Depot
Bloomfield, New Jersey
11.2001 - 07.2004
- Maintained a high level of knowledge of products, services and procedures
- Ensured all products and displays were merchandised effectively in order to maximize sales and profitability for two departments
- Motivated associates to perform at a high level and developed strategies.
Sales/Freight Team Associate
Home Depot
Bloomfield, New Jersey
12.1997 - 11.2001
- Provided a safe working and shopping environment by following all safety policies and procedures
- Replenished and provided customers with good quality products
- Provided customers with product knowledge for color formulas.
Education
Certificate - Pictorial Illustration
Newark School of Fine and Industrial Arts
Timeline
Merchandise Service Manager
Lowes
09.2021 - 01.2024
Overnight Travel Merchandise Service Associate
Lowes
04.2020 - 09.2021
Product Service Associate
Lowe's
05.2015 - 04.2020
Freight Team/Night Stocking Associate
Lowe's
06.2014 - 05.2015
Consultative Sales Associate
Sears
02.2014 - 06.2014
Assistant Store Manager
Home Depot
07.2004 - 05.2013
Department Supervisor
Home Depot
11.2001 - 07.2004
Sales/Freight Team Associate
Home Depot
12.1997 - 11.2001
Certificate - Pictorial Illustration
Newark School of Fine and Industrial Arts