Ron Batherwich
Portsmouth,RI
Summary
Dynamic leader and problem-solver with a proven track record at Lowe’s, where I excelled in customer service and team leadership. Expert in resolving customer complaints, enhancing patronage through professional solutions, and leading service teams to exceed business goals with top-notch workmanship. Skilled in multitasking, organization, and maintaining high safety standards.
Overview
6
6
years of professional experience
Work History
Merchandise Service Manager
Lowe’s
North Attleboro, MA
02.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Education
Diploma -
Quincy High School
Quincy, MA05.2000
Skills
Positive Attitude
Team Leadership
Multitasking and Organization
Problem-Solving
Customer Service
Critical Thinking
Time Management
Timeline
Merchandise Service Manager
Lowe’s
02.2019 - Current
Diploma -
Quincy High School