Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Nelson

Yorktown,VA

Summary

Hardworking and reliable employee who is highly organized, proactive and punctual with team-oriented mentality. Holds self to high personal standards and consistently meets and exceeds company set performance measures as illustrated by recurring performance awards

Overview

8
8
years of professional experience

Work History

Merchandise Service Manager

Lowes
07.2024 - Current
  • Meet with corporate vendors to discuss merchandising programs and sales.
  • Strategized merchandizing techniques to increase sales.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

Merchandise Service Associate

Lowe's
02.2023 - 07.2024
  • Lowe's certification on fork lift, narrow aisle fork life, and cherry picker
  • Use of power tools and equipment
  • Live nursery program leader; consisting of managing live nursery personnel, nursery deliveries and inventory
  • Build product displays
  • Read planograms and store maps to accurately set products and displays
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Collaborated with team members to streamline processes and improve overall efficiency.
  • Maintained accurate records of merchandise services and projects
  • Identified opportunities for upselling products and services to meet sales goals consistently.
  • Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
  • 5 Service Star Awards for exceptional job performance

Delivery Driver

Papa Johns
02.2021 - 02.2023
  • Safest Driver award 20 consecutive months
  • Take orders and provide front counter customer service
  • Process credit card payments
  • Cash handling
  • Prepare ingredients, pizza topping, tools, and equipment in anticipation of the days orders
  • Prepare orders in accordance with customers request
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Answered customer questions regarding products and orders

Data Collector

RetailData, LLC
02.2017 - 10.2019
  • Visited grocery store locations to gather data such as product prices, sales and discounts.
  • Entered data into hand held computer and ensure that each entry is correctly coded in accordance with collection procedures
  • Stayed on top of daily workload with speed and efficiency.
  • Managed scheduling of store visits

Education

High School Diploma -

Byron P Steele II High School
Schertz, TX

General Studies

Tidewater Community College
Norfolk, VA
2010

General Studies

Virginia Peninsula Community College
Hampton, VA
2010

Culinary Arts

The Art Institute of Virginia
Virginia Beach, VA
2011

Skills

  • Kronos
  • Workday
  • Microsoft Word
  • Microsoft Excel
  • Personnel Management
  • Training
  • Power equipment
  • Power tools
  • Reading planograms
  • Customer Service
  • Payment Processing
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Order Fulfillment
  • Point of Sales Operating
  • Dependability
  • Quality Assurance
  • Teamwork and Collaboration
  • Organizational skills
  • Active listening
  • Self starter
  • Decision-making
  • Team leadership
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Project management
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Performance evaluations
  • Product management
  • Key performance indicators
  • Expectation setting
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Inventory management
  • Recruiting and interviewing
  • Vendor management

Timeline

Merchandise Service Manager

Lowes
07.2024 - Current

Merchandise Service Associate

Lowe's
02.2023 - 07.2024

Delivery Driver

Papa Johns
02.2021 - 02.2023

Data Collector

RetailData, LLC
02.2017 - 10.2019

High School Diploma -

Byron P Steele II High School

General Studies

Tidewater Community College

General Studies

Virginia Peninsula Community College

Culinary Arts

The Art Institute of Virginia

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