Lisa Camara
Warwick,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Auto Damage Physical Damage Specialist
USAA - P&C Auto Insurance
San Antonio, TX
11.2021 - Current
- Analyzed auto insurance claims to ensure compliance with company policies and regulatory standards.
- Developed training materials for new staff, enhancing onboarding processes and knowledge retention.
- Collaborated with cross-functional teams to streamline workflows and improve customer service efficiency.
- Managed complex case investigations, identifying trends and recommending process enhancements for claim resolution.
- Led initiatives to optimize claims handling procedures, resulting in improved turnaround times for customers.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Sr Auto Appraiser
USAA
San Antonio, Texas
11.2019 - 11.2021
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Negotiated completed damage estimates and repair costs.
- Identified suspicious claims, escalating issues to SIU for further investigation and analysis.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
Auto Body Shop Manager
Tasca Collision
Woonsocket, Rhode Island
03.2018 - 10.2019
- Inspected auto body damage and wrote up repair orders.
- Maintained safety of all personnel through hands-on management.
- Worked with customers and insurance companies to obtain payments.
- Managed team of 6 personnel focused on repairs and refinishing work.
- Checked quality of all work to maintain customer satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
B.M.C Durfee High School
Fall River06.1989
Skills
- Multitasking Abilities
- Team building
- Dependable and Responsible
- Teamwork and Collaboration
- Self-Motivated
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
Timeline
Auto Damage Physical Damage Specialist
USAA - P&C Auto Insurance
11.2021 - Current
Sr Auto Appraiser
USAA
11.2019 - 11.2021
Auto Body Shop Manager
Tasca Collision
03.2018 - 10.2019
High School Diploma -
B.M.C Durfee High School