LISA CAMERON
Mount Laurel,New Jersey
Summary
Results-driven district manager bringing demonstrated record of progressive growth and accomplishment in the retail industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
Overview
17
17
years of professional experience
Work History
Director of Operations
Applegreen
Mount Laurel, New Jersey
06.2024 - Current
- Manage cross-functional teams to maintain high standards of customer satisfaction in the Quick Service Food industry.
- Streamlined processes to improve inventory management and reduce waste.
- Analyze performance metrics to identify areas for improvement in operations.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Established communication protocols to foster collaboration amongst all concepts.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
Operations Manager
Amazon
West Deptford, NJ
03.2020 - 06.2024
- Promoted positive customer service experiences, both internal and external by promptly addressing all associate challenges and productivity opportunities.
- Supervised up to 115 associates, ensuring optimal productivity.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Boosted team morale and overall productivity by creating and implementing contests and celebrating wins consistently.
- Turned around the Singles department overall results from last in building to first in all 3 paths (PPMix, Smalls, Smartpac) by building a strong team with clear expectations and goals. resulting in RT shift owning all top rates that have remained top record building rates for more than 5 months. Also, exceeding and breaking our own records.
- Record rates PPMix 81.6, Single Smalls 274.67, Smartpac 625.61.
District Manager
SalonCentric
NJ/PA/DE
01.2017 - 03.2020
- Supervise 12 Store Managers and manage all performance metrics within PA/DE/S. NJ territory.
- Produce top sales across the east region quarter over quarter through effective planning and implementation of key initiatives and selling techniques.
- Lead weekly district conference calls with teams to update and align sales objectives through strategic planning and implementation.
- Identify and recruit top talent for various existing store positions as well as identify, recruit and on-board/train for new store openings.
- Maximize customer satisfaction through engagement and relationship building.
District Manager
Michaels Companies Inc.
NJ/PA
10.2015 - 09.2016
- Supervised and lead a team of 14 stores (PA/NJ) to achieve/exceed budgeted sales of $55+ million through a focus on service and strong operational performance.
- Taught and demonstrated decision making skills that supported growth in understanding, execution and business acumen.
- Identified key players within the teams to create action plans to develop and broaden the skill set of the district/zone.
- Encouraged clear two way communication to foster an open, supportive, growth driven environment.
- Demonstrated, fostered and inspired a customer first environment for both internal and external customers.
District Manager
Williams Sonoma Inc.
NJ/PA/DE
02.2011 - 10.2015
- Collaborated and lead my team of 13-17 store managers to improve performance and grow year over year sales to over $35 million.
- Successfully recruited, hired and trained management teams to ensure top talent in all stores.
- Achieved and/or exceeded all metric goals; payroll, clientelling, customer service and shrink.
- Spearheaded in store events generating significant sales growth and client capture with each event .
District Manager
Godiva Chocolatier
NJ/PA/DE
06.2009 - 02.2011
- Successfully lead a team of 9 stores (NJ/PA/DE) to ensure maximum sales and optimum customer service in each location.
- Achieved 7%+ comp sales in store sales year over year and a 70% increase in corporate sales in first year and an additional 15% the following year
- Spearheaded the Corporate sales directives for peers after my successful implementation of our district action plan.
- Recruited, trained and hired 10 managers, elevating the talent and business acumen which lead to all store achieving comp increases.
Education
Some College (No Degree) - Faculty of Management
McGill University
Montreal, CanadaBusiness Administration
Notre Dame College
Montreal, CanadaSkills
- Sales planning and implementation
- Communication skills
- Talent acquisition and retention
- Financial management
- Leadership and team building
- Operations management
- Food Safety
- Quick Service Food Management
Additional Experience
- Kohl's - General Manager November 2007 - June 2009
- Gymboree - District Manager October 2005 - November 2007
- Yves Rocher Botanical - District Manager February 2004 - October 2005
- Build A Bear Workshop - District Manager Canada - August 2002 - November 2003
Languages : English & French
Timeline
Director of Operations
Applegreen
06.2024 - Current
Operations Manager
Amazon
03.2020 - 06.2024
District Manager
SalonCentric
01.2017 - 03.2020
District Manager
Michaels Companies Inc.
10.2015 - 09.2016
District Manager
Williams Sonoma Inc.
02.2011 - 10.2015
District Manager
Godiva Chocolatier
06.2009 - 02.2011
Some College (No Degree) - Faculty of Management
McGill University
Business Administration
Notre Dame College