Lisa Caraway
Loganville,GA
Summary
Highly driven General Manager with 20+ years experience in bowling industry. Successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in bottom line growth. Successful at motivating, training and developing team members to drive profitability in fast paced environment.
Overview
26
26
years of professional experience
Work History
General Manager
Bowlero Atlantic Station
Atlanta, Georgia
10.2021 - Current
- Grew revenue in F22 to $6.5M an increase of $2.7M, 69.6% increase.
- EBITDAR growth of $1.2M, 45% increase over PY.
- F22 Bowlero Eagle Award Winner
- Built, recruit and lead team of 80 associates and managerial team.
- Being highly visible and the face of the business.
- Established a work culture of accountability to drive operational excellence.
- Implement company initiatives at high level frequently being top in company.
- Create schedules and monitor payroll to remain within budget.
- Administer employee discipline through verbal and written warnings and gave employee evaluations with constructive feedback to boost performance.
General Manager
Bowlmor Atlanta
Atlanta, GA
04.2021 - 10.2021
- Daily operations in accordance with company standards.
- Recruited and developed core associate base.
- Recognized current associates abilities and elevated them to high responsibilities and promotion to management.
- Maintained overall guest service goals.
- Significant improvement in overall appearance and cleanliness of center.
General Manager
Bowlero Norcross
Norcross, GA
02.2017 - 04.2021
- Increased FY18 EBITDAR percentage by 45.3% through cost controls.
- 2018 Bowlero Eagle Award Winner
- Recruited management team. Provided developmental coaching for long-term growth opportunities.
- Recruited, interviewed and hired qualified staff for open positions.
- Maintained food and alcohol costs within company standards.
- Fostered staff morale creating an exciting work environment.
General Manager
Bowlero Lilburn
Lilburn, Georgia
02.2013 - 02.2017
- Grew Fall league bowlers to 1600.
- 2016 Fall League Incentive Winner
- Daily center operations in adherence to company standards.
Sales Director
Brunswick Zone Lilburn
Lilburn, Georgia
08.2004 - 02.2013
- Grew league business to 1200 Fall bowlers
- Built from ground largest Junior Bowling League in Georgia to 200+ Junior Bowlers
Junior Director
AMF Snellville
Snellville, GA
04.2000 - 07.2004
- Coordinated Junior Bowling League of 75 bowlers.
- Balance league monies
- Coordinated tournaments and fundraising activities
Education
High School Diploma -
Shamrock High School
Atlanta05.1981
Some College (No Degree) - Medical Transcription
DeKalb Community College
Clarkston, GASkills
- Operations Management
- Communication Skills
- Customer Relationship Management
- Team Leadership
- P&L Management
- Employee Training and Development
Accomplishments
- 2022 Bowlero Eagle Award Winner
- 2018 Bowlero Eagle Award Winner
- 2016 Fall League Incentive Winner
Timeline
General Manager
Bowlero Atlantic Station
10.2021 - Current
General Manager
Bowlmor Atlanta
04.2021 - 10.2021
General Manager
Bowlero Norcross
02.2017 - 04.2021
General Manager
Bowlero Lilburn
02.2013 - 02.2017
Sales Director
Brunswick Zone Lilburn
08.2004 - 02.2013
Junior Director
AMF Snellville
04.2000 - 07.2004
Some College (No Degree) - Medical Transcription
DeKalb Community College
High School Diploma -
Shamrock High School