Lisa Carlin
Macomb,MI
Summary
Accomplished leader with a proven track record at Meijer, enhancing team productivity and store performance through effective employee training and labor management. Skilled in troubleshooting and staff motivation, I significantly improved service metrics and on-self availability numbers. Expert in team management and customer focus, continually working to achieve and surpass operational goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
General Merchandise/Service Line Leader
Meijer
07.2008 - Current
- Assisted in training new employees and implementing procedural changes.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Ensured On-Shelf Availability by weekly department scans, live load and daily pick completion, and maintaining BOH accuracy.
- Motivated service team to achieve key metrics such as cashier efficiency, self-checkout wait time and key-dumped sales.
- Reviewing and responding to customer surveys and addressing issues.
Team Leader
Meijer
09.1999 - 07.2008
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Empowered employees to take ownership of their roles by delegating tasks appropriately.
- Completed department seasonal sets ahead of deadline.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Recruited and trained high-performing team members, maintaining optimized customer service.
Loss Prevention Team Member
Meijer
07.1989 - 09.1999
- Investigated employee theft and fraud.
- Observed customers and made stops for retail fraud.
- Conducted fire and safety inspections.
- Achieved first aid and CPR certification.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Arts - Communications
Michigan State University
East Lansing, MI06.1989
Skills
- Employee Training
- Team Management
- Labor Management
- Staff Motivation
- Task Delegation
- Customer Focus
- Technical knowledge
- Troubleshooting
Certification
CPR/AED Certified
SAFEMARK Certified
Timeline
General Merchandise/Service Line Leader
Meijer
07.2008 - Current
Team Leader
Meijer
09.1999 - 07.2008
Loss Prevention Team Member
Meijer
07.1989 - 09.1999
Bachelor of Arts - Communications
Michigan State University