Lisa Carrera

Led a team of XX employees to maintain productivity and meet quality standards.

• Supervised daily operations and workflow of postal services team.
• Coordinated scheduling and staffing, optimizing service delivery and enhancing operational efficiency.
• Monitored employee attendance, proactively addressing punctuality and absenteeism to maintain team reliability.
• Trained staff on safety procedures and operational standards.
• Implemented quality control measures, significantly reducing error rates.
• Evaluated employee performance, delivering feedback and coaching to foster continuous improvement and support development.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Acted as a liaison between upper management and staff, facilitating open communication.
• Organized incoming mail based on USPS guidelines and designated routes.
• Communicated effectively with customers regarding mail services and issues.
• Ensured timely pickup of outgoing mail from designated collection points.
• Conducted routine inspections of delivery vehicles for maintenance and safety compliance.