Lisa Charnoski
Wapwallopen,PA
Summary
Motivated banking professional processing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively helping them financially, resolving problems and quickly processing transactions. Inspires staff loyalty through leadership and communication skills. Works effectively on teams, as well as independently. Looking to further career as a manager.
Overview
16
16
years of professional experience
Work History
Universal Branch Specialist
PNC Bank
Berwick, PA
05.2018 - Current
- Greeted customers entering branch or using drive-up lanes.
- Promoted products and services, educated customers and engaged in sales-oriented conversations.
- Opened new accounts for customers and explained features and benefits for each type.
- Assisted customers with self-service transactions.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Boosted customer experiences by delivering superior customer service, issue resolution.
- Network with appropriate ECO partners.
- Participate in Multichannel and investment calls to gain appointments with clients to help them meet their financial goals.
- Mentor and lead new and existing Universal Branch Bankers.
- Assist Branch Manager with new account reviews, cash audits, branch quick starts, and scheduling.
- Open business accounts with assistance of BBSC.
- Maintain high CIQ scores
- Follow high standards in bank policy, Branch received 100 on our 2021 audit.
- Volunteered to work from home to assist with BBVA converting to PNC.
- Worked as interim manager after Manager retired.
Universal Branch Banker
PNC Bank
Mocanaqua, PA
03.2014 - 05.2018
- Opened new accounts and made changes to existing accounts.
- Helped customers prepare documents required to complete transactions and process requests.
- Investigated and resolved account issues by offering applicable options to customers.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Attended Market All Stars for Mocanaqua branch that had highest CIQ for 1 complete year.
- Received certificate for having most Home Equities sold for 1 quarter.
- Notarized bank documents.
Teller Supervisor
PNC Bank
Mocanaqua, PA
03.2012 - 06.2014
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Counted cash drawers and made bank deposits.
- Ordered supplies for branch.
- Ordered currency in accurate manner so branch did not run out of funds for clients.
- Filled and maintained ATM's.
- Mentored new to bank tellers.
- Executed wire transfers for clients.
- Notarized documents for clients including loan documents.
- Organized branch documents and sent off for retention.
Teller
PNC Bank
Avoca, PA
03.2006 - 03.2012
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Mentored new to bank tellers.
- Assisted Teller Supervisor when needed, covered for Teller Supervisor when out of branch.
- Maintain high CIQ scores for 6 years.
Education
Certificate - Audio Visual Communications
Wilkes Barre Area Career & Technical Center
Wilkes-Barre, PA06.1986
High School Diploma -
Crestwood High School
Mountain Top, PA06.1986
Skills
- Performance Feedback
- Customer Accounts Management
- Branch Operations
- Branch Management
- Leadership
- Customer Needs Assessments
- Customer Transactions
- Customer Retention
- Daily Reports
- Banking Standards
- Training Programs
- Mentoring
- Coaching
- Loan Documentation
Hobbies
I enjoy making crafts with my Cricut
Enjoy doing needlepoint, diamond painting, and puzzles.
Love making homemade Birthday Cakes for my Grandchildren.
Love spending time with my Grandchildren weather at home in the pool in the summer, holidays or on vacation to Disney
Timeline
Universal Branch Specialist
PNC Bank
05.2018 - Current
Universal Branch Banker
PNC Bank
03.2014 - 05.2018
Teller Supervisor
PNC Bank
03.2012 - 06.2014
Teller
PNC Bank
03.2006 - 03.2012
Certificate - Audio Visual Communications
Wilkes Barre Area Career & Technical Center
High School Diploma -
Crestwood High School