Lisa Chen
Pittsfield,MA
Summary
Dynamic and detail-oriented professional with a proven ability to enhance team coordination and resolve complex challenges. Strong understanding of operational procedures, excelling in managing daily tasks and fostering positive customer interactions. Experienced in fast-paced retail environments, focusing on team leadership and optimizing operational efficiency. Eager to leverage transferable skills in resource management and customer service excellence to drive organizational success in a new and challenging role.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Fortune Express Cuisine
10.2023 - Current
- Managed an inventory of ~200 items, taking 75+ orders/shift, Reporting sales of $1.5k - $3k/day on various point-of-sale systems and interfaces; Created guides & reports for ESL workers; leading to a 98% customer satisfaction rate, with 4.9 Star Review on Google Maps and 4.8 Stars on DoorDash for the restaurant.
Volunteer
Berkshire Medical Center
06.2022 - Current
- As a Courtesy Cart volunteer, I visited ~150 Patient rooms per shift, offering a range of 45+ free items to ensure customer needs were fulfilled. As a Patient Experience Volunteer, I surveyed ~35 patients/shifts, ensuring customer satisfaction; and identifying and handling disgruntled patient concerns. As a Gift Shop Cashier, I utilized an online point-of-contact system, managing an inventory of ~450 items.
Kids 4 Harmony Teaching Assistant
18 Degrees
09.2022 - 07.2023
- Provided high-quality instruction, mental support & adaptive lessons to 23 low-income students at Morningside Elementary School and 15 students at Brayton Elementary School thrice a week, culminating in two seasonal concerts and a performance at Tanglewood’s Ozawa Hall.
Engineer, Researcher Intern
MassWorks YouthWorks
06.2022 - 08.2022
- With a team of 7 researchers, we utilized various mechanical and electrical skills: soldering, 3D Printing, woodworking, format conversions, etc to sell 4 mobiles (12 Organizations each), with profits donated to charity.
Education
Bachelor of Arts -
Princeton University
Princeton, NJ, USA05-2029
High School Diploma -
Pittsfield High School
Pittsfield, MA, USA05-2025
Skills
- Customer service
- Team leadership
- Decision-making
- Attention to detail
- Time management
- Interpersonal skills
- Relationship building
- Administrative support
- Community engagement
- Community outreach
- Verbal and written communication
- POS system operation
Activities
Food Bank Express / Volunteer SEPTEMBER 2025 - PRESENT, Princeton University
Splash Board / Board Member SEPTEMBER 2025 - PRESENT, Princeton University
El-Sistema USA / Youth Ambassador JANUARY 2024 - JULY 2024, Butler University
La Ravinia Festival / Youth Leader JULY 2024 - JULY 2024, Lake Forest University
PHS Student Government / Representative & Secretary; National Honors Society / Scholar & Secretary; Pittsfield School Committee / PHS Student Representative
Pittsfield High School Rotary Club / Representative SEPTEMBER 2021 - PRESENT, Pittsfield High School $2064 fundraised for Voices Against Violence, donated to Elizabeth Freeman Center; Thanksgiving Angels: Fed over 2000 families by organizing boxes of Thanksgiving food at the South Congregational Church; Drive for Veterans and Families: Over 1100 care packages of hygiene products and necessities made
Voces del Futuro / National Representative
Timeline
Assistant Manager
Fortune Express Cuisine
10.2023 - Current
Kids 4 Harmony Teaching Assistant
18 Degrees
09.2022 - 07.2023
Volunteer
Berkshire Medical Center
06.2022 - Current
Engineer, Researcher Intern
MassWorks YouthWorks
06.2022 - 08.2022
Bachelor of Arts -
Princeton University
High School Diploma -
Pittsfield High School
Awards
Superintendent’s Award, 2024, Harvard Book Award, 2024, Rotary: Service Above Self Award, 2024, PHS Bar Good Citizen, 2024 – Local Winner and State Finalist, AP Scholar with Distinction, 2023-2024, Dick Perera Award, Stockbridge Sinfonia, 2023 & 2024, Massachusetts Comprehensive Assessment System Excellence Award, 2023, Energizer Bunny Award, Kids 4 Harmony, 2023, Massachusetts Western Districts Orchestra Assistant Principal Viola, 2022-2023, Massachusetts All-State Violist, 2022-2023, Rotary Youth Leadership Award, 2022, 3rd Place in District, Mock Trial, 2021, Youth Short Story Writing Contest, Berkshire Athenaeum, Honorary Award (2016), 2nd Place (2021)