Lisa Colon
Waterbury
Summary
Results-driven Healthcare Administration Professional with over 5 years in high-volume office operations and team supervision. Skilled in coordinating medical schedules and managing insurance authorizations, including EHR and HIPAA compliance. Focused on streamlining workflows to improve patient satisfaction and administrative efficiency, effectively linking clinical care with operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant & Operations Support
Bristol Health Service
Bristol
03.2023 - Current
- Administrative Operations: Managed front-desk operations, including patient check-in/out, multi-line phone management, and digital appointment reminders, maximizing clinic capacity.
- Insurance Coordination: Standardize and execute the prior authorization process for complex surgeries, specialized imaging, and medications, directly reducing scheduling delays.
- Surgical Scheduling: Coordinate and map out surgical schedules between physicians, patients, and hospital operating rooms, ensuring optimal resource utilization.
- Staff Training: Onboarded, trained, and mentored new clinical and administrative team members on daily workflows and compliance protocols, fostering operational consistency.
- EHR Management: Maintained HIPAA-compliant documentation of patient health data and telephone triage interactions within Electronic Health Records (EHR) system, ensuring data integrity.
Medical Assistant Intern
Bristol Health Service
Bristol
01.2023 - 03.2023
- Coordinated patient rooming and recorded vital data in EHR system, ensuring efficient clinic schedule and timely patient care.
- Maintained sterile environments and documented all patient-provider communication, supporting daily clinical preparedness and safety compliance.
Call Center Supervisor
Faneuil
Bristol
08.2020 - 05.2022
- Team Leadership: Promoted to manage, mentor, and lead a team of 10–20 healthcare customer service agents to ensure high-quality delivery of health and dental coverage solutions.
- Performance Management: Coordinated coaching sessions and delivered weekly/monthly performance scorecards to the Operations Manager, consistently meeting or exceeding contract metrics.
- Workforce Administration: Managed administrative tasks including reviewing, maintaining, and approving employee timesheets, schedules, and cross-team coverage.
- Technical Troubleshooting: Identified, logged, and routed system and equipment issues to IT departments to minimize agent downtime and maintain operational continuity.
Administrative Assistant
Jaci Carroll Staffing
Waterbury
08.2018 - 06.2020
- Office Coordination: Coordinated high-volume phone routing, filing, faxing, and database management using MS Office Suite (Word, Excel, PowerPoint) to support daily operations.
- Stakeholder Communication: Served as primary liaison for parents, education staff, and external departments via Outlook and phone, resolving inquiries to enhance communication.
Customer Service Representative
Aerotek
Hartford
07.2016 - 09.2016
- Healthcare navigation: Guided members through health insurance enrollment, ensuring understanding of insurance carriers and coverage options.
- Technical support: Addressed consumer digital portal issues, facilitating account creation, password resets, and online document submission.
Personal Care Assistant
Task Home Care Services
Waterbury
04.2011 - 07.2015
- Client Advocacy: Provided vital personal care, managed daily schedules, and coordinated/escorted clients to medical appointments and essential community errands.
- Assisted clients with daily living activities and personal hygiene.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to client care plans and schedules.
Education
Medical Assistant - Medical Assistant
Porter And Chester Institute
Waterbury, CT03-2023
Skills
- Medical coding
- EHR/EMR expertise
- Health software navigation
- Patient interaction
- Customer service excellence
- Leadership
- Team collaboration
- Multitasking ability
- Time management skills
- Adaptability to change
- Communication skills
- Spanish and English bilingual
Certification
- • CMA – Exp 07/2028
- • American Heart Association CPR Certification
- • Blood borne Pathogen Training
Timeline
Certified Medical Assistant & Operations Support
Bristol Health Service
03.2023 - Current
Medical Assistant Intern
Bristol Health Service
01.2023 - 03.2023
Call Center Supervisor
Faneuil
08.2020 - 05.2022
Administrative Assistant
Jaci Carroll Staffing
08.2018 - 06.2020
Customer Service Representative
Aerotek
07.2016 - 09.2016
Personal Care Assistant
Task Home Care Services
04.2011 - 07.2015
Medical Assistant - Medical Assistant
Porter And Chester Institute