Lisa Colon
Amsterdam,NY
Summary
Dedicated front-office professional with extensive experience in patient scheduling, insurance verification, and financial management. Skilled at balancing administrative accuracy with a friendly, patient-focused approach, ensuring smooth office operations and satisfied families.
Overview
10
10
years of professional experience
Work History
Practice Manager
Ideal Orthodontics
08.2015 - Current
- Managed daily front-office and administrative operations of an orthodontic practice
- Personally handled patient scheduling, check-in/check-out, and high-volume phone communications
- Verified insurance eligibility and processed orthodontic and dental insurance claims
- Managed patient billing, payment plans, collections, and accounts receivable
- Explained treatment plans, insurance coverage, and financial responsibilities; obtained signed financial agreements
- Completed provider credentialing and recredentialing with insurance carriers
- Processed payroll, tracked employee hours, and maintained payroll documentation
- Maintained and renewed practice liability and malpractice insurance policies
- Coordinated closely with the orthodontist and clinical team to support efficient practice operations
- Reconciled daily payments, autopay transactions, deposits, and financial records
- Prepared administrative reports and maintained accurate office documentation
Education
High School Diploma - General
Amsterdam High School
Amsterdam, NY06.2000
Skills
Expert in patient scheduling, check-in/check-out, and front-office coordination for smooth daily operations
Skilled in insurance verification, billing, claims processing, and managing accounts receivable
Strong customer service, communication, and problem-solving skills
Timeline
Practice Manager
Ideal Orthodontics
08.2015 - Current
High School Diploma - General
Amsterdam High School