Lisa Cook
Springfield,MI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Certified Nursing Assistant
The Laurels of Bedford
Battle Creek, MI
12.2015 - 06.2019
- Documented activities and recorded information in EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Certified Nurse Assistant
Calhoun County Medical Care Facility
Battle Creek, MI
10.2007 - 12.2012
- Experienced in therapeutic communication on the dementia unit
- Documented actions by completing forms, reports, logs, and records
- Made outside calls as required
- Helped patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring
- Served and protected the facility community by educating and adhering to professional standards, hospital policies and procedures, resident rights, HIPPA, federal, state, and local requirements, and jcaho standards
- Assisted in benefit-based tours to increase census growth
- Planned meetings and therapeutic activities for staff and patients on dementia unit (e.g., book making, cooking class, BBQ, Pet therapy, facility holiday dinners).
Internship Student
Borgess
Kalamazoo, MI
07.2010 - 01.2011
- Care for high-risk bariatric patients, critically ill ventilated patients, and chest tube patients
- Participated in family meetings, educational in-services, and trauma conferences, assisted with laboratory tests and physical exams of patient’s, infant through elderly
- Assessed and monitored newborns and mothers on labor and delivery and postpartum units
- Observed surgical cesarean sections
- Worked with some ICD-9 CPT Coding
- Became proficient in MS office and decoding/charting medical terminology.
Internship Student
Battle Creek Health System
Battle Creek, MI
07.2010 - 01.2011
- Designed individuals treatment plans based on evaluation of laboratory data and exam findings, performed x-ray interpretations
- Assisted with blood transfusion, cardiac catheterization, performed intravenous catheterization multiple times
- Experience with electronic charting, multiple patients at once and interpersonal communication
- Managed patient’s personal accounts.
Internship Student
Veterans Affairs
Battle Creek, MI
09.2010 - 12.2010
- Fast and efficient nursing care for dangerous patients
- Dealt with crisis intervention and treatment for patients who require special observation or that are on suicide watch
- Evaluated the needs of patients, and administered treatments and therapies that allow these patients to function as normally as possible
- Developed care plans in response to the needs of individual patients
- Worked in conjunction with the doctors and staff to develop a treatment plan that is right for each patient and ensured that this plan provided some sort of relief and functionality to the patient
- Clerical/administrative experience in an office setting
- Able to type 60 words per minute.
Internship Student
Evergreen Manor
Battle Creek, MI
09.2009 - 12.2009
- Administering medication, setting IVs, giving shots, updating patient records, providing emotional support, patient education, basic diagnostics, blood sugars, performed tube feeds and other patient procedures
- Developing multiple care plans for geriatric patients
- Experienced with muscular sclerosis, dementia, diabetes and osteoporosis
- Performed histories and physicals
- Co-Lead a sales and marketing meeting and contributed short and long term sales strategies to improve the company such as setting overreaching, quantifiable goals, such as sales targets and discuss the success or failure of each short-term marketing tactic.
Certified Nurse Assistant
Mercy Pavilion
Battle Creek, MI
04.2007 - 10.2008
- Good experience in acting as point of contact for the patient and advocating patient rights in front of carriers
- Performed passive, active assistive and active range of motion on patients
- Updated job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure
- Provided adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; turning of bedridden patients
- Monitoring pressure ulcers
- In-depth knowledge of using solid judgment when the patient has an urgent complaint
- Assisted patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).
Certified Nurse Assistant
Heartland
Battle Creek, MI
08.2006 - 04.2007
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Identified and utilize cultural and community resources
- Established and maintain relationships with identified service providers
- Provided patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor, physician and CNA
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Maintained patient stability by checking, relaying and charting vital signs and weight; testing urine; recording intake/output and bowel movement information; mood and meal consumption.
Education
CPR certification -
06.2011
Associates of Applied Science - Nursing
Kellogg Community College
05.2011
Nursing Assistant Training Program -
Kellogg Community College
07.2006
Skills
- Multi-line telephone systems
- Service minded
- Organization and Efficiency
- Proactive
- Maintains confidentiality
- Results-focused
- Microsoft Windows
- Time management
- Professional demeanor
- Meticulously detail-oriented
- Critical thinking
- Administrative Support
- Reliable and Punctual
- Verbal and Written Communication
- Customer Service
Interests
COMMUNITY INVOLVEMENT, Latino Heath Fair, Battle Creek, MI, Community initiative focused on helping individuals with no health insurance to be evaluated and referred to doctors at Battle Creek Health System; Woodland church, Battle Creek, MI various community involvement around the city to help individuals in need.
Timeline
Certified Nursing Assistant
The Laurels of Bedford
12.2015 - 06.2019
Internship Student
Veterans Affairs
09.2010 - 12.2010
Internship Student
Borgess
07.2010 - 01.2011
Internship Student
Battle Creek Health System
07.2010 - 01.2011
Internship Student
Evergreen Manor
09.2009 - 12.2009
Certified Nurse Assistant
Calhoun County Medical Care Facility
10.2007 - 12.2012
Certified Nurse Assistant
Mercy Pavilion
04.2007 - 10.2008
Certified Nurse Assistant
Heartland
08.2006 - 04.2007
CPR certification -
Associates of Applied Science - Nursing
Kellogg Community College
Nursing Assistant Training Program -
Kellogg Community College