Lisa Cook
Summary
High-energy Receptionist Assistant with top-notch clerical abilities and great people skills. Enthusiastic about helping staff and guests with diverse needs. Maintains impeccable files and protects information security.
Overview
9
9
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Receptionist Assistant
Phase 3 Electrical
Newport News
03.2026 - Current
- Greeted visitors and directed them to appropriate personnel.
- Answered phone calls and routed inquiries to relevant departments.
- Managed scheduling for meetings and appointments efficiently.
- Maintained organized filing system for documents and records.
- Assisted in updating company information on internal databases.
Culinary Assistant
DOC
Chesterfield
11.2022 - 03.2026
- Maintained cleanliness and organization of kitchen equipment and workspaces.
- Collaborated with chefs to develop menu items and improve food quality.
- Operated kitchen tools and equipment safely following established protocols.
- Supported inventory management by tracking supplies and placing orders as needed.
- Communicated effectively with team members to ensure smooth kitchen operations.
- Trained new staff on food safety practices and kitchen procedures.
- Maintained a clean and organized work area to ensure safety standards were met.
- Monitored expiration dates on food items stored in refrigerators and freezers to ensure freshness of products used for cooking.
- Assisted Head Chef in food preparation, including chopping vegetables and marinating meats.
- Received orders, restocked stations and requested new items.
Receptionist
Families First Health Care
Sparta
08.2017 - 03.2022
- Managed appointment scheduling using electronic health record systems.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Coordinated communication between patients and medical professionals effectively.
- Maintained patient confidentiality and adhered to HIPAA regulations daily.
- Organized office supplies and ensured a clean reception area at all times.
- Processed incoming mail and distributed correspondence to relevant departments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
Education
Associate in Micro Computer Technology - Computers
Wilkes Community College
Wilkesboro, NC 03.1996 - 11.2008
Alleghany High School
Sparta, North CarolinaSkills
- Appointment scheduling
- Multi-line phone system
- Customer relationship management
- Document management
Certification
- CPR certification
- Serve safe
Timeline
Receptionist Assistant
Phase 3 Electrical
03.2026 - Current
Culinary Assistant
DOC
11.2022 - 03.2026
Receptionist
Families First Health Care
08.2017 - 03.2022
Associate in Micro Computer Technology - Computers
Wilkes Community College
03.1996 - 11.2008
Alleghany High School