Lisa Cravits

• Trained and motivated employees to perform daily business functions.
• Consulted with customers to assess needs and propose optimal solutions.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Managed day-to-day business operations.

Posted self pay payments from patients into their accounts.

Made sure all demographic information was updated and current.

Worked within a payment posting team where we helped each other post everything from self pay payments to EOB payments and denials.

Prepped refunds that needed completed to be sent out to patients.

At the end of every month all payments were gathered and entered for end of month close.

• Answered questions and assisted providers and office staff.
• Captured and entered professional charges.
• Verified insurance eligibility and information to update database.
• Worked with revenue cycle team to identify denial trends.
• Coded all EOBs with cpt and icd-9 coding
• Reconciled all paperwork at the end of the day to make sure all charges matched EOBs.

• Collected room deposits, fees, and payments.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.