Lisa Crawford
Cape Coral,FL
Summary
Professional with strong background in the execution and training of registration, insurance verification and authorizations. Adept at designing and implementing effective training programs. Skilled in curriculum development. Known for fostering team collaboration, adapting to changing needs, and consistently achieving measurable results. Reliable, flexible, and focused on driving continuous improvement in organizational performance.
Overview
34
34
years of professional experience
Work History
Insurance Services Training Specialist
Lee Health
Orion
10.2019 - Current
- Developed and implemented a training program to enhance employee skills and knowledge in the areas of registration, insurance verification and authorizations.
- Collaborate with leadership to identify training needs and address skill gaps.
- Evaluate training effectiveness through assessments and feedback mechanisms.
Lead Customer Service Representative
Lee Health
Orion Building
01.2016 - 10.2019
- Be available as a resource for the team, providing guidance in the areas of registration, insurance verification and authorizations.
- Assign workqueues to team members to ensure proper coverage
- Responsible to answer any customer service calls that have been escalated to leadership
- Consult with leadership regarding decision making for the team including its goals and challenges.
- Assist the team with time management and efficiency techniques.
- Provide guidelines for conflict resolution and teamwork
CSR
Lee Health
Orion
02.2013 - 01.2016
- Responsible for the registration, insurance verification and authorizations of all assigned accounts
- Completing any follow up on pending authorizations
- Using verified benefits to create an estimated out of pocket cost for patients
- Communicating to patients their options for satisfying their out of pocket costs.
Montessori Teacher
Country Hill Montessori
Cincinnati, OH
09.2001 - 06.2012
- Designed and implemented engaging Montessori lesson plans to foster independent learning.
- Facilitated hands-on activities that promoted cognitive and social development in children.
- Observed and assessed student progress, adjusting instructional strategies to meet diverse needs.
- Collaborated with parents to support children's educational growth and address concerns effectively.
Registered Medical Assistant
Tri Health
Cincinnati, OH
06.1992 - 01.2001
- Administered patient care by performing vital sign checks and preparing examination rooms.
- Assisted physicians with patient assessments and clinical procedures to ensure smooth operations.
- Coordinated patient scheduling and managed electronic health records for accuracy and efficiency.
- Educated patients on treatment plans, medications, and follow-up care to enhance understanding and compliance.
Education
Education
North American Montessori Center
Cincinnati, OH06-2002
State Certification - Medical Assisting RMA
Institute of Medical And Dental Technology
Cincinnati, OH05-1992
Skills
- Insurance Verification
- Insurance Authorizations
- Registration
- Training
Accomplishments
Professional Achievements
2022- Key Contributor Award-presented by David Rybicki and Amy Triana
2019- Key Contributor Award-presented by David Rybicki and James Moon
2020-Carpedia College of Active Management certification
2019- Learning to Lead Certification
2022-Setting goals and Reviewing Results certification
*Voted Best Resource and Best Overall Employee by my team as an internal department acknowledgment
Timeline
Insurance Services Training Specialist
Lee Health
10.2019 - Current
Lead Customer Service Representative
Lee Health
01.2016 - 10.2019
CSR
Lee Health
02.2013 - 01.2016
Montessori Teacher
Country Hill Montessori
09.2001 - 06.2012
Registered Medical Assistant
Tri Health
06.1992 - 01.2001
Education
North American Montessori Center
State Certification - Medical Assisting RMA
Institute of Medical And Dental Technology