Lisa Crosby
Greenville,SC
Summary
Detail-oriented fragrance specialist skilled in visual merchandising and inventory management. Known for maintaining organized displays and showcasing fragrance collections, contributing to elevated customer experiences and improved sales. Dynamic Fragrance Specialist with expertise in fragrance consultation, customer relationship management, and visual merchandising. Proven ability to enhance customer satisfaction and drive sales through tailored scent profiling and engaging product presentations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Fragrance Specialist
Belk Simpson
Greenville , SC
08.2022 - 12.2025
- Guided customers in selecting fragrances aligned with personal preferences, improving satisfaction.
- Showcased product functionalities and benefits, enhancing customer engagement with fragrances.
- Educated customers about fragrance notes and application methods.
- Organized displays to effectively highlight fragrance collections and attract customer interest.
- Maintained organized fragrance displays and ensured product availability.
Bank Teller
PNC Bank
Hilton Head Island, South Carolina
03.2020 - 05.2021
- Resolved customer issues promptly and effectively.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Adhered to company policies during all transactions and interactions.
- Promoted bank products to enhance customer satisfaction.
- Educated clients on online banking tools and features.
- Explained bank services, financial products and applicable fees to customers.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Responded and assisted customers with account inquiries and updates.
- Collaborated with team members to streamline daily operations.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Fine Fragrances Counter Manager
Belk Inc.
Hilton Head Island, South Carolina
02.2014 - 03.2021
- Managed daily operations of fragrance counter, ensuring optimal product presentation.
- Assisted customers in selecting fragrances, tailoring recommendations to preferences.
- Identified customer needs and provided product recommendations to meet those needs.
- Trained and supervised team members on customer service and sales techniques.
- Developed product knowledge sessions to enhance staff expertise and engagement.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Monitored sales performance and provided feedback to improve team effectiveness.
- Collaborated with marketing team to execute promotional events and displays.
- Planned promotional events to increase brand awareness and generate sales.
- Built relationships with clients to foster loyalty and repeat business opportunities.
- Handled ordering process from vendors including tracking shipments and verifying accuracy of orders received.
- Monitored performance metrics such as average order size, returns, and repeat customers.
Education
Master of Arts - Fashion Illustration
The Art Institute Of Atlanta
Atlanta, Ga08-1988
Skills
- Fragrance consultation
- Product knowledge
- Visual merchandising
- Scent profiling
- Inventory management
- Fragrance layering
- Customer relationship management
Certification
- Nail Technician
- Awards at jobs for email capture ,sales,customer service,
Accomplishments
- Top sales,in store contests,displays
Timeline
Fragrance Specialist
Belk Simpson
08.2022 - 12.2025
Bank Teller
PNC Bank
03.2020 - 05.2021
Fine Fragrances Counter Manager
Belk Inc.
02.2014 - 03.2021
Master of Arts - Fashion Illustration
The Art Institute Of Atlanta