Lisa Davis
Lillington,NC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
Work History
General Manager
Family Grounds coffee
Sanford, North Carolina
03.2024 - 10.2025
- Managed daily café operations at Family Grounds coffee, supporting smooth front and back service.
- Scheduled staff shifts and coordinated coverage for busy coffee service periods.
- Trained baristas on drink preparation, service standards, and opening procedures.
General Manager
Zoes kitchen
Greensboro, Nc
05.2018 - 12.2021
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Personal Banker
Fifth Third Bank
Raleigh, North Carolina
04.2014 - 05.2018
- Opened and serviced consumer deposit accounts using branch banking systems.
- Processed cash transactions, deposits, withdrawals, and payments with accuracy.
- Identified customer needs and recommended credit card and lending solutions.
- Referred customers to mortgage, investment, and business banking specialists.
- Verified customer information and completed compliance documentation for new accounts.
- Supported daily branch operations and maintained secure handling procedures.
- Provided customer service to clients, including answering questions and resolving issues.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Education
Harnett Central
Angier, NCSkills
- Operations management
- Staff scheduling
- Employee training
- Inventory control
- Cash handling
- Customer service
- Sales analysis
- Team leadership
- Decision making
- Problem solving
- Clear communication
- Dispute resolution
- Time management
- Marketing
Timeline
General Manager
Family Grounds coffee
03.2024 - 10.2025
General Manager
Zoes kitchen
05.2018 - 12.2021
Personal Banker
Fifth Third Bank
04.2014 - 05.2018
Harnett Central