LISA DAVIS
Cleveland,Ohio
Summary
Detailed individual equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team.
Overview
18
18
years of professional experience
Work History
Accounts Receivable Accountant
Mazzella
05.2023 - 08.2025
- Maintained healthy business relationships through proactive communication with clients regarding outstanding balances and payment terms.
- Supported company growth by ensuring timely revenue recognition and accurate financial data entry.
- Managed past due balances, financial inquiries and other accounts receivable functions.
- Reduced invoice disputes by maintaining accurate records and promptly addressing client concerns.
Subrogation Specialist Team Lead
Ditchey Geiger LLC
10.2013 - 03.2023
- Subrogation Specialist Team Lead
- Provided customer service and sales to individuals looking for moving services for household items.
- Analyzed customer's needs to provide excellent service for their move.
- Determined how many trucks and labor were needed for the moving job.
- Top seller and top money earner.
- Used good judgment to help solve problems.
- Maintained good working relationship with co-workers and management.
- Completed required paperwork within anticipated time frames.
- Addressed concerns quickly to avoid lasting issues.
- Completed assigned tasks with little or no supervision.
Moving Coordinator
M&E Moving
03.2013 - 10.2013
- Provided customer service and sales to individuals looking for moving services for household items.
- Analyzed customer's needs to provide excellent service for their move.
- Determined how many trucks and labor were needed for the moving job.
- Top seller and top money earner.
Collections Representative
NCC
08.2007 - 03.2013
- Called moderately aged accounts in-person with friendly approach to resolve non-payment issues.
- Prepared and mailed letters to collect on outstanding customer balances.
- Conducted skip tracing to locate individuals responsible for outstanding balances.
- Set up payment plans to help customers bring accounts current.
- Posted payments and adjusted balances to reflect new values.
- Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts.
- Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current.
- Established repayment schedules that worked with the customer's financial situation.
Collections Representative
NES
04.2007 - 04.2008
- Conducted skip tracing to locate individuals responsible for outstanding balances.
- Prepared and mailed letters to collect on outstanding customer balances.
- Called moderately aged accounts in-person with friendly approach to resolve non-payment issues.
- Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts.
- Set up payment plans to help customers bring accounts current.
- Posted payments and adjusted balances to reflect new values.
- Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current.
- Established repayment schedules that worked with the customer's financial situation.
Skills
- Excellent attention to detail
- Excellent communication skills and conflict resolution
- Extensive knowledge of subrogation
- Always goes above and beyond exceeding expectations beyond job responsibilities
- Able to multitask and resolve issues or transition if there are needs that need to be met outside of my responsibility
- Team player
- Completed certificate program online for Auto Claims Representative
- Completed FDCPA certification
Timeline
Accounts Receivable Accountant
Mazzella
05.2023 - 08.2025
Subrogation Specialist Team Lead
Ditchey Geiger LLC
10.2013 - 03.2023
Moving Coordinator
M&E Moving
03.2013 - 10.2013
Collections Representative
NCC
08.2007 - 03.2013
Collections Representative
NES
04.2007 - 04.2008