Open To Work
Lisa Day
Frederick,MD
Work Preference
Summary
Detail-oriented healthcare professional skilled in scheduling appointments, managing patient records, and verifying insurance. Expert in electronic medical record systems, ensuring accuracy in patient profiles and billing. Enhances patient satisfaction through effective communication and problem-solving, contributing to team success and improved healthcare experiences.
Overview
7
7
years of professional experience
Work History
PATIENT SERVICES REPRESENTATIVE
COMMUNITY RADIOLOGY ASSOCIATES
Frederick, MD
08.2020 - 03.2023
- Greeted and registered patients, facilitating smooth intake process and enhancing patient experience.
- Verified and updated insurance information to facilitate accurate billing.
- Collected copays and deductibles at time of service to streamline payments.
- Scheduled, rescheduled, and canceled appointments for new and existing patients.
- Coordinated communication between medical staff and patients, improving clarity and understanding of care instructions.
- Provided patients with prep and safety protocols to prepare for procedures.
- Answered and transferred incoming phone calls, ensuring professional communication and timely responses.
- Maintained patient records using electronic health record systems for efficiency.
MEDICAL SCHEDULER
RADNET
Frederick, MD
10.2021 - 04.2022
- Scheduled new and return appointments using electronic systems, enhancing patient access to care.
- Coordinated with medical staff to confirm appointment availability and requirements.
- Processed referrals to specialists, verifying insurance and scheduling accordingly.
- Managed patient records, ensuring accuracy and compliance with regulations.
- Collected current insurance, demographics, and paperwork to update patient records.
- Clarified financial obligations to patients and processed payments efficiently in management systems.
- Instructed patients on preparation protocols for exams and procedures.
- Addressed patient inquiries via phone and email, ensuring timely and accurate responses.
COURTROOM CLERK
CIRCUIT COURT OF MARYLAND
Westminster, Maryland
09.2015 - 04.2020
- Managed daily court dockets to facilitate timely case progression and scheduling.
- Assisted judges by preparing documentation and organizing evidence for hearings.
- Coordinated jury selection, ensuring adherence to notification protocols and effective communication with jurors.
- Processed legal documents to ensure compliance with court procedures and streamline filing.
- Maintained accurate records of court proceedings and decisions, ensuring confidentiality.
- Facilitated communication between attorneys, law enforcement, and public, providing timely case updates.
- Provided excellent customer service in person and over the phone regarding court processes.
- Tracked cases through electronic systems, creating new files and entering relevant data.
Education
CERTIFIED BILLING AND CODING SPECIALIST - Health Care Administration
UNIVERSITY OF PHOENIX
Phoenix, AZ03-2021
High School Diploma -
ELIZABETH SETON HIGH SCHOOL
Bladensburg, MD05-1994
Skills
- Patient registration
- Appointment scheduling
- Payment processing
- Insurance billing
- Eligibility determination
- Lab results routing
- Health records management
- HIPAA compliance
- Customer service and support
- Effective communication
- Team collaboration
- Organization and time management
- Attention to detail
- Conflict resolution skills
- Healthcare problem-solving
- Multi-line operation
- Medical terminology proficiency
- Healthcare problem-solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 7 staff members.
Timeline
MEDICAL SCHEDULER
RADNET
10.2021 - 04.2022
PATIENT SERVICES REPRESENTATIVE
COMMUNITY RADIOLOGY ASSOCIATES
08.2020 - 03.2023
COURTROOM CLERK
CIRCUIT COURT OF MARYLAND
09.2015 - 04.2020
CERTIFIED BILLING AND CODING SPECIALIST - Health Care Administration
UNIVERSITY OF PHOENIX
High School Diploma -
ELIZABETH SETON HIGH SCHOOL