Lisa Dixon
JACKSONVILLE,FL
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
30
30
years of professional experience
Work History
Investigations Coordinator
Better Business Bureau Serving Northeast Florida & Southeast Atlantic
09.2015 - 07.2023
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Conducted investigations of suspects and interviewed witnesses to obtain statements.
- Interviewed suspects, informants and witnesses to gain clearer picture of criminal acts and collect statements.
- Documented facts and statements gathered from complainants, witnesses and accused persons.
- Investigated companies operating unethical.
- Worked directly with department of Business professional Regulations, Attorney General , States attorney, JSO maintaining files of Business owners and companies operating illegally or unethically.
- Collected past dues on 90-180 days past due.
Executive Administrative Assistant
Robert Half Technology
03.2014 - 08.2015
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
Pre Loan Qualifier
Foundation Financial Group
03.2011 - 11.2013
- Cross-trained and backed up other customer service managers.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed and updated databases to handle customer data.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collected information to make sure credit and general DTI was abel to be transferred to a Loan Officer.
Education
BBA - Business Administration And Management
University of Nevada - Las Vegas
Las Vegas, NV05.1998
Skills
- Information Collection
- Resource Allocation
- Administrative Leadership
- Staff Supervision
- Data Entry
- Correspondence and Reports
- Verbal and Written Communication
- Patient Registration
- Insurance Verification
- Schedule Coordination
- Patient Scheduling
- Customer Service
- Scheduling and Calendar Management
- MS Office
- Medical Billing
- Operations Management
- Staff Management
Languages
Hungarian
Limited Working
Timeline
Investigations Coordinator
Better Business Bureau Serving Northeast Florida & Southeast Atlantic
09.2015 - 07.2023
Executive Administrative Assistant
Robert Half Technology
03.2014 - 08.2015
Pre Loan Qualifier
Foundation Financial Group
03.2011 - 11.2013
BBA - Business Administration And Management
University of Nevada - Las Vegas
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