Lisa Dobrowski
Hartford,SD
Summary
Focused professional with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
36
36
years of professional experience
Work History
PTF Clerk
United States Postal Service
Salem, SD
08.2022 - Current
- Process and sort incoming mail efficiently to ensure timely distribution.
- Train new clerks on procedures and best practices for mail handling.
- Enhance workplace safety by maintaining a clean and organized work environment.
- Improve customer satisfaction by providing efficient and accurate postal services.
- Manage high volumes of mail during peak seasons while maintaining a strong focus on customer satisfaction.
- Adhere strictly to privacy regulations when dealing with sensitive customer information or confidential materials.
- Maintaine up-to-date knowledge of USPS regulations to provide accurate information to customers regarding mailing options and pricing.
- Manage inventory levels for postal supplies, ensuring adequate stock was available for daily operations without excess waste or shortages.
- Collaborate with team members to complete daily tasks efficiently, resulting in increased overall performance.
Barista
The Homestead
Salem, SD
09.2020 - 08.2022
- Create a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommend products based on solid understanding of individual customer needs and preferences.
- Maintain supply levels in counter and customer areas to meet typical demands.
- Elevat customer loyalty by using strong communication abilities to resolve customer problems.
- Control line and crowd with quick, efficient service.
- Prevent infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Maintained cleanliness and organization of workstations, complying with health and safety standards.
- Trained new baristas on equipment operation and beverage preparation techniques.
- Monitored inventory levels, restocking supplies to meet demand during peak hours.
- Implemented streamlined processes to enhance order efficiency and reduce wait times.
- Maintained a clean and organized workspace for optimal productivity and safety.
Administrative Assistant
Mutual Of Omaha Insurance Company
Sioux Falls, SD
06.2019 - 02.2020
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- This position ended due to a lack of work volume
Credit Card Customer Service Representative
Premier Bankcard
Sioux Falls, SD
12.2018 - 06.2019
- Supported customers with invoices, statements and other basic questions.
- Received inbound customer calls related to credit and accounts receivable.
- Processed recurring automated payments and credit card payments.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- I left this position when offered the position at Mutual of Omaha. I felt it was a better fit for me.
Retail Sales Associate
Things Remembered
Sioux Falls, SD
02.2016 - 03.2018
- Helped customers complete purchases, locate items and join reward programs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers and helped with product questions, selections and purchases.
- Supported loss prevention goals by monitoring shopper behavior.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Folded and arranged merchandise in attractive displays to drive sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Opened and closed store independently and prepared nightly bank drop for manager.
- This position ended due to the kiosk being closed.
Retail Assistant Manager
Things Remembered
Sioux Falls, SD
11.2015 - 01.2016
- Controlled store inventory and reviewed cash handling and operations reports.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Retail Store Manager
Things Remembered
Sioux Falls, SD
05.2015 - 10.2015
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Completed routine store inventories.
- Resolved customer service issues promptly.
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Hired, trained and supervised retail team members.
- I stepped down from this position as the demands for the position were more than I could handle at the time.
Office Bookkeeper
Stalheim Machinery
Sioux Falls, SD
08.1990 - 12.1995
- Verified postings to ledgers to confirm accurate entry and account balances.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Maintained and processed invoices, deposits and money logs.
- Calculated deductions and processed payroll for employees.
- Reported financial data and updated financial records in ledgers and journals.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
Education
Two Year Diploma - Accounting And Computer Science
Nettleton Business College
Sioux Falls, SD05.1989
High School Diploma -
Lincoln High School
Sioux Falls, SD05.1987
Skills
- Food Preparation and Safety
- Exceptional Customer Service
- Professional telephone demeanor
- Complaint resolution
- Scheduling
- Time management
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Clerical support
- Invoice processing
- Bookkeeping
Timeline
PTF Clerk
United States Postal Service
08.2022 - Current
Barista
The Homestead
09.2020 - 08.2022
Administrative Assistant
Mutual Of Omaha Insurance Company
06.2019 - 02.2020
Credit Card Customer Service Representative
Premier Bankcard
12.2018 - 06.2019
Retail Sales Associate
Things Remembered
02.2016 - 03.2018
Retail Assistant Manager
Things Remembered
11.2015 - 01.2016
Retail Store Manager
Things Remembered
05.2015 - 10.2015
Office Bookkeeper
Stalheim Machinery
08.1990 - 12.1995
Two Year Diploma - Accounting And Computer Science
Nettleton Business College
High School Diploma -
Lincoln High School