Lisa Dobson
Fairdale,KY
Summary
Dedicated Patient Access Representative with expertise in customer service, insurance verification, and HIPAA compliance. Known for enhancing patient experiences and streamlining registration processes.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
UofL Health
Louisville, KY
12.2024 - 01.2026
- Facilitated patient check-in and registration processes, ensuring smooth workflow and excellent customer service.
- Managed insurance verification and eligibility checks to expedite patient access to services.
- Assisted patients in navigating the healthcare system, providing information on services and scheduling appointments.
- Utilized electronic health record systems for accurate data entry and retrieval of patient information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Improved patient satisfaction by efficiently managing registration and intake processes.
Prior Authorization Specialist/Scheduling Specialist
First Urology
Louisville, KY
09.2022 - 02.2024
- Processed prior authorization requests efficiently using electronic health record systems.
- Communicated with insurance companies to verify coverage and benefits for patients.
- Reviewed patient charts to ensure documentation met requirements for authorization approval.
- Collaborated with healthcare providers to gather necessary information for timely authorizations.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
Receiving Team Member
GameStop
Shepherdsville, KY
04.2022 - 08.2022
- Received and processed incoming merchandise, ensuring accuracy and condition compliance.
- Assisted in training new hires on receiving protocols and safety standards.
- Enhanced warehouse efficiency by accurately processing inbound shipments and verifying product information.
- Tagged and prepared new merchandise for retail sales.
- Maintained accurate computer inventory by entering data from incoming and new shipments.
- Collaborated with team members to unload trucks, inspect merchandise, and quickly resolve discrepancies or damaged items.
- Moved loads with correct and safe use of forklifts and pallet jacks.
- Verified shipment contents against paperwork and noted discrepancies.
Patient Access Representative
Norton Healthcare
Louisville, KY
12.2013 - 10.2020
- Collaborated with clinical staff to address patient needs effectively and resolve access issues promptly.
- Implemented best practices for maintaining patient confidentiality and compliance with HIPAA regulations.
- Developed effective communication strategies to enhance patient experience during initial interactions.
- Trained new staff on procedures related to patient access, improving team efficiency and service quality.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Education
High School Diploma -
Butler High School
Louisville, KY05-1988
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
UofL Health
12.2024 - 01.2026
Prior Authorization Specialist/Scheduling Specialist
First Urology
09.2022 - 02.2024
Receiving Team Member
GameStop
04.2022 - 08.2022
Patient Access Representative
Norton Healthcare
12.2013 - 10.2020
High School Diploma -
Butler High School