Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Customer Service Representative
Jerry Thompson Farmers Insurance
BULLHEADCITY, AZ
08.2024 - 08.2026
Assisted clients in understanding insurance policies and coverage options.
Processed claims and ensured timely resolution of customer inquiries.
Maintained accurate records of customer interactions and transactions.
Processed insurance policies to ensure compliance and accuracy.
Collected payments and conducted follow-up calls to ensure timely resolution of outstanding invoices.
Addressed client concerns with empathy and clear communication to enhance customer satisfaction.