Lisa Doolittle
Cottage Grove
Summary
Detail-oriented Scheduling Representative with strong customer service skills. Proven ability to enhance patient flow and maintain confidentiality while managing appointment scheduling and insurance verification.
Overview
21
21
years of professional experience
Work History
Scheduling Representative/Administrative Assistant
Neuropsychological Services of Oregon
Creswell, OR
02.2021 - Current
- Directed management of electronic health records system, focusing on accurate data entry and strict compliance with privacy laws.
- Administered patient scheduling via electronic health record (EHR) systems, ensuring streamlined appointment management and enhanced patient flow.
- Oversaw patient check-in and check-out activities, ensuring seamless operations and elevated patient experience.
- Ensured accuracy of patient records and confidentiality of information in strict adherence to HIPAA regulations.
- Streamlined patient scheduling processes to enhance clinic efficiency and reduce appointment wait times.
- Conducted thorough verification of patient insurance to confirm eligibility and support appointment scheduling.
Medical Scheduler/Scheduling Representative/Administrative Assistant
Cottage Grove Chiropractic Clinic
Cottage Grove, OR
06.2014 - 02.2021
- Coordinated patient scheduling, optimizing clinic workflow and enhancing appointment availability.
- Managed insurance verification processes, ensuring accuracy and timely updates for patient files.
- Developed efficient communication channels between patients and healthcare providers, improving service delivery.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
- Oversaw medical billing operations and ensured accurate processing of insurance payments.
Patient Service Representative
Willamette Dental Group
Eugene, OR
05.2005 - 06.2014
- Facilitated patient check-in and appointment scheduling using electronic health record systems.
- Managed patient inquiries and concerns, ensuring timely resolution and satisfaction.
- Collaborated with dental staff to streamline patient flow and improve service efficiency.
- Maintained accurate patient records, ensuring compliance with privacy regulations and best practices.
- Trained new team members on office procedures and customer service protocols for optimal performance.
- Led team meetings focused on discussing workflow challenges and developing action plans for improvement.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
Education
Associates in Healthcare Administration - Healthcare
Pioneer Pacific College
OR05-2005
Skills
- Maintaining confidentiality
- Data entry proficiency
- Deadline management
- Appointment scheduling
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Effective multitasking
- Customer service and support
- Verbal and written communication
- Patient scheduling
- Patient registration
- Documentation skills
- Insurance verification
Timeline
Scheduling Representative/Administrative Assistant
Neuropsychological Services of Oregon
02.2021 - Current
Medical Scheduler/Scheduling Representative/Administrative Assistant
Cottage Grove Chiropractic Clinic
06.2014 - 02.2021
Patient Service Representative
Willamette Dental Group
05.2005 - 06.2014
Associates in Healthcare Administration - Healthcare
Pioneer Pacific College