Lisa DuGan

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• Support healthcare operations and patient services by effectively processing patient referrals, DME orders and providing social determinants of health resources
  
• Collaborate cross-functionally with Medical Doctors, Nurse Practitioners, Physicians Assistants and Nurses daily to provide seamless care for patients.
  
• Track patient data while maintaining patient confidentiality and information security in compliance with HIPPA regulations.
  
• Efficiently navigate EMR, multi-line phone systems, Excel, digital fax and online DME portals simultaneously.
  
• Worked closely with patients to deliver excellent and direct individualized patient care.

• Developed strong relationships with patients to provide compassionate care and ensure their comfort during treatments.
  
• Provided direct patient care and support. including vital signs monitoring. pre-treatment preparations and specimen collection.
  
• Maintained accurate medical records in accordance with HIPPA compliance, while ensuring the confidentiality of all patient information.
• Coordinated patient visits and appointments, prepared exam rooms for procedures, and assisted physicians with a variety of clinical tasks.

• Utilized strong customer service skills to greet patients and answer inquiries in a timely manner.
• Verified and relayed insurance coverage benefits for services rendered.
• Taught patients about medications, procedures, and care plan instructions.