Lisa Encarnacion
San Diego,CA
Summary
Team-oriented individual eager to employ customer service and mentoring skills. Real time conflict resolution to service specialists in need of guidance, and implements process improvements. Strong organizational skills and dedication to delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Floor Supervisor
Billie Clarkes Answering Service
11.2012 - 08.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated work on 9-11 employees per shift to improve performance
Answering Service Operator
Answer California Knapp Telcom
08.2009 - 11.2012
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Resolved customer issues through research and problem solving.
- Relayed and transcribed written and verbal messages to our clients.
- Supported customers by managing 100 + calls per day efficiently while maintaining professionalism and upbeat tone
Education
Medical Radiologic Technology
San Diego Mesa College
San Diego, CASkills
- Client Needs Assistance
- Employee Scheduling
- Customer Inquiries
- Resolution Dedications
- Delegation and Supervision
- Superior Work Ethic
- Systems Assessment and Improvement
- Customer Service and Assistance
Timeline
Floor Supervisor
Billie Clarkes Answering Service
11.2012 - 08.2023
Answering Service Operator
Answer California Knapp Telcom
08.2009 - 11.2012
Medical Radiologic Technology
San Diego Mesa College
Similar Profiles
Kari ConleyKari Conley
Inbound Call Center Agent at Answering Service, Medical Answering Services, LLCInbound Call Center Agent at Answering Service, Medical Answering Services, LLC
Jenna DoyleJenna Doyle
Customer Service Representative at Physicians Answering ServiceCustomer Service Representative at Physicians Answering Service
Karsen AbegglenKarsen Abegglen
Answering Service Operator at Professional Exchange Answering ServiceAnswering Service Operator at Professional Exchange Answering Service
Jaime Antonio Lopez MaganaJaime Antonio Lopez Magana
Learning and Development Consultant at National General Lender ServicesLearning and Development Consultant at National General Lender Services
Bridget TyeBridget Tye
Climbing Instructor at Mesa rimClimbing Instructor at Mesa rim